I'll try to keep this as brief and succinct as possible because it's a long story.
I needed a key made for my car because I lost it. I called run-local and made an appointment for a technician to meet me at the car and make a new key.
The technician was almost three hours late, and didn't call once. Once he got there, he broke my door in the process of making my key. (I didn't realize it was broken until after he left.) He gave me a key, and took my $180 in cash, for which he would not give me a receipt. The key would not start the car, or even let me into the car because the lock on the door was broken. I had to pay to have the car towed to a nearby dealership where I payed to have another key made. At this point, I'm out over 400 dollars, and I have to get into my car through the trunk.
I called run-local to see what sort of solution they would propose to make this right for me and was transferred to Juan in the claims department. [continued below]....
..... Juan suggested that he send a technician out to fix the door. I said okay. We made an appointment for the next Monday morning at 10 am. At 10:15 am on Monday morning, I hadn't heard anything from run-local, or the technician. I called run-local to confirm that someone was on their way. The girl I spoke with gave me the technician's phone number and told me to call him and confirm myself. I called the technician and found that it was the same idiot who messed my door up in the first place. I was willing to look past this fact, but the idiot started yelling at me and telling me that I didn't know what I was talking about and that he didn't have a 10 am appointment scheduled.
I called Juan and told him what happened, at which point he admitted that this particular idiot (never got his name) is the only technician they have in Houston, and that if I wanted my door fixed, he'd be the one to do it. I refused to even speak to this incredibly rude and incompetent technician again, and asked what other options I might have. He suggested that I could take the car to a shop and get an estimate done, which he "might" be able to approve. Being that this was the only option I had, I took the car to my local, trusted repair shop who told me that I'd have to pay $140 to get the estimate done because they'd have to disassemble the door. Before paying this, I decided to call Juan and be sure that this would be covered. I called him back and left a voicemail explaining the latest developments and asking for a return call. That was almost two weeks ago.
I've called him several times since, and left one more voicemail. Still, nothing. I decided, just now, to call the '1-888' number on run-local's website, just to see if I could get in touch with anyone else who could help me now that Juan has apparently relieved himself of any responsibility with regard to my case. After explaining basically the entire story to Will, I was passed on to Jordan, the call center manager. Jordan got on the phone with me and immediately said "there's nothing we can do for you, you don't have insurance." I don't even know what he meant by that. I asked if he could get me in touch with anyone else who could be of assistance, and after saying no to his repeated suggestions to leave a voicemail for Juan, Jordan told me that he is the highest in the company who I could speak with, and that his company could not do anything for me.
I've phrased the above story as succinctly as possible. What you won't know from reading the above is the disdain in the voices of those at run-local whom I merely asked to right their wrong. This has been, by far, the worst customer service experience I've ever received, for any product or service. I am blown away by the fact that they have my $180, I had to pay a tow truck and to get another key made, I have to get into my car through the trunk until I can come up with the money to get the door fixed on my own, and I have since been treated rudely rather than receiving even a single apology. I will never do business with this company again, and will not allow anyone I know to do so either.
Do yourself a favor and avoid the chance of this happening to you. Call someone else.