• Report: #652288

Complaint Review: Rush Card

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  • Submitted: Mon, October 18, 2010
  • Updated: Mon, October 18, 2010

  • Reported By: Ksnia — Norcross Georgia United States of America
Rush Card
Internet, New York United States of America

Rush Card Put my money on the wrong account and wont give it back Internet, New York

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On October 15th 2010 at 10:15pm. I contacted rush card services via phone. I requestied to do a card to card transfer from my puprle card to my pink card both cards are in my name. The rep verified everything correctly, did the 3 security quetion verifiction charged me 2.95 and said the transfer would take place in 15 min. On Saturday morning October 16th,2010 I contacted rushcard to check my balance to my surprised both my account balances were not what they were supposed to be. I then spoke with 3 different reps and a supervisor who then informed me that my money was transferred to another account that was on my profile. Mind you I removed this person from my account a month ago but magically he was still on my account profile. The supervisor informed me she could not pull up the account and that I had to get in contact with the other person so they could transfer the funds. I then contacted the other person who called in and advised to transfer the money back and was informed that there was a block on his account and a negative balance and in order to do the transfer he would need to send in a notorized letter with a photo id to remove the block an then only transfer what was left after the negative balance was paid. The rep made an error and transferred 783.00 to an account I did not give permission to transfer too. then they inform me I have to wait until Monday to speak get Corporate decision. So today is Monday and Coporate says they did an investigation (in a hour) and shows I did the transfer online. Well that a LIE!! and that I have to submit a police report. Are you serious for what? So then I request to speak to Corporate and they tell me they dont have a number only a email so then I email Corporte and they send me a generic email saying we will respond within 12 hours. Wait you have had my money for 72 hours and there is no one I can speak to . The supervisors dont know what they are doing and I cant get my money from the other account. I am in the middle of a move and now I cant move because of this issues. I just want my 783.00 so I can move and close this account never to use it again.

This report was posted on Ripoff Report on 10/18/2010 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rush-Card/Internet-New-York-/Rush-Card-Put-my-money-on-the-wrong-account-and-wont-give-it-back-Internet-New-York-652288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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