Rush My Passport.com 412 Clematis St.
West Palm Beach, Florida U.S.A.
Rush My Passport.com Scandals..DO NOT expedite your passport with these frauds. West Palm Beach Florida
This has been the most exasperating experience of my life. I needed to renew my passport for a trip to Mexico so I completed the online application for RushMyPassport (RMyP) and payed with my DEBITcard ($10 discount for debit not credit card) I received the Federal Express shipping label; I hurried and got my passport pictures made, gathered all the required documents, drove to the next town and flagged down the Fed Ex driver. My husband was driving while I put everything in the envelope. The next afternoon my RMyP case representative called and said my pictures were not in the envelope and I needed to send them. That was impossible since I was in the car when I stuffed the Fed Ex envelope and they were not anywhere to be found! I re-sent the pictures to the handler in Washington, DC and did not hear anything again for several days. I became worried after 3 business days and called the lady back to inquire about the status of my passport. She did not return my calls/emails/chat messages/messages left with other staff. I was livid because I could not speak to anyone who could help me. When I finally talked to the representative she told me she would see if she could find my passport; this really freaked me out since my flight was leaving in 2 days. She finally called back the next day and said it should be sent the next day and. I had no other choice but to cancell my trip. My passport arrived the next week and I filed a refund request; my request was granted....then when I didn't get the money put back into my account I called and was told my RMyP rep no longer worked there. I inquired about the refund and was sent an email that it had been granted in ERROR, so I would not be getting my money back. This went on for a week and then I gave up on them; I had my bank reverse the transaction and had to close my debit account. WHAT A MESS!! I do NOT recommend these people because they lie and cheat and do not return your calls or emails. Thank you for allowing me to share my story and I hope it saves someone else grief and expense.
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