- Report: #854207
Report - Rebuttal - Arbitrate
Complaint Review: Rushcard
RushcardInternet United States of America
Rushcard Customer Service Reps: Lying must be customary in the Phillipines Internet
*General Comment: Me too
I contacted Rushcard immediately informing them of the situation. I was told the money would be on my account in 3 hours. The next day I checked my balance and no funds had been deposited. I called back and was told that it would take 24 hours. The next day still no funds. I called back and was told that money gram needed to send them an email. I contacted Money gram who verified the email had been sent. I call Rushcard back and was told they have the email and money would be on my account the next morning. I checked the next night and still no money on my account. I call back to be told they didnt have the email and that the issue needed to be handled by corporate office. To this date, I still have not recieved my funds and I am outraged by the customer service representatives who repeatadely lie to customers to get them off the phone.
I find it hard to believe that a company endorsed by a mogul has no contact information for the public to contact them regarding complaints. I was told by a supervisor that the representatives who are in the Phillipines can only contact corporate office via email. Unbelievable. As soon as I get my money I will not be using Rushcard again. I cant not do business with a company who outsources and does not provide its EMPLOYEES with a way to contact them other than email. Not to mention a company who has customer service representatives that speak minimal English and will constantly lie to consumers. I am not happy.
To be fair, I will say that I have been a customer of Rushcard for several years and until now have never had an issue with them. As a long standing customer I expected to be treated like my business mattered. I guess thats not how they do things in the Phillipines.
This report was posted on Ripoff Report on 03/15/2012 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rushcard/internet/Rushcard-Customer-Service-Reps-Lying-must-be-customary-in-the-Phillipines-Internet-854207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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