- Report: #20693
Report - Rebuttal - Arbitrate
Complaint Review: Rusty Rentals inc.
Rusty Rentals inc.3000 Rockefeller Ave. Cleveland, Ohio U.S.A.
Rusty Rentals inc. UNAUTHORIZED USE OF CHARGE CARD + FRAUDULANT CLAIM = RIP OFF Cleveland Ohio
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After renting a "rusty rental" which they define as "quality early model cars at wholesale prices" I returned the car already in poor cosmetic condition car to the lot -- in it's original state. Several hours after it's return I receive a phone call from the owners wife at which time she stated the car front bumper of the car had been damaged. I denied it, of course. The car got very little use. She promised a return call to follow up after reviewing the "inspection" tapes (whatever the hell that is).
After weeks had gone by with no return call, I assumed the tapes had confirmed the vehicle was already damaged and I gave it no more thought. Approximately one month later, I went to withdraw from my checking account only to find the account was overdrawn due to a debit card transaction from Rusty Rentals! The car was reserved with a Charge Card and paid with a debit card so they had access to my checking account. I called Rusty Rentals and was told they "took the liberty" of having the car repaired and deducting the funds from my checking.
I then "took the liberty" off blocking my cards and reversing the debit back to my account by filing a claim for unauthorized use! All is resolved to my favor, at this point, however I can't help but to wonder why my insurance company had not been contacted (as should always be the case in the event of a claim) and why I never got a call back to confirm damages? Hmmm...
Let the buyer beware when dealing with these types of business. Now I see why the daily rate was so low. They wait until your gone and THEN charge your account for COSMETIC DAMAGES to an already questionable car. In retrospect, for what I had been charged in false damage claims and overdraft fees I could have paid a higher daily rate for a NEW car, with a more reputable car rental location and came out financially ahead!
Thanks for allowing my input.
This report was posted on Ripoff Report on 05/12/2002 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rusty-Rentals-inc/Cleveland-Ohio/Rusty-Rentals-inc-UNAUTHORIZED-USE-OF-CHARGE-CARD-FRAUDULANT-CLAIM-RIP-OFF-Cleveland-20693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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