• Report: #729865

Complaint Review: Rusty Wallace Kia

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  • Submitted: Mon, May 16, 2011
  • Updated: Sat, September 24, 2011

  • Reported By: R B — Lenoir City Tennessee United States of America
Rusty Wallace Kia
4612 Alcoa Highway Louisville, Tennessee United States of America

Rusty Wallace Kia Kia Motors America Car Destroyed By Service Department Louisville, Tennessee

*Author of original report: Rusty Wallace Kia Took Care of This Issue

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This complaint pertains to Rusty Wallace Kia in East Tennessee. Last month, I brought my 2005 Kia Rio in for its third bearing replacement in 86,000 miles of service, after the others had failed following prior Kia repairs. Immediately after repairing the failed bearing, the Service Department took my car and moved it out on the lot, fully knowing that a Tornado with golf ball sized hail was approaching the area. While other shops in the area either kept customers' cars in bays or a secure area, some others decided to cover the insurance deductibles for cars that were damaged in the storm.

Not so with Rusty Wallace Kia. After leaving customers' cars out in the lot facing the storm, Rusty Wallace hid behind an "Act of God" defense, refusing to do anything to help customers whose cars were destroyed by the storm. In my case, the bearing replacement amounted to $1,100, when taking into account the insurance deductible. So East Tennessee Kia owners beware, Kia (in particular Rusty Wallace Kia) will do nothing to ensure the safety of your car while in its care, and in the event that your vehicle is damaged while in their "care", you are on your own.

This report was posted on Ripoff Report on 05/16/2011 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rusty-Wallace-Kia/Louisville-Tennessee-37777/Rusty-Wallace-Kia-Kia-Motors-America-Car-Destroyed-By-Service-Department-Louisville-Tenne-729865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Rusty Wallace Kia Took Care of This Issue

AUTHOR: R Becker - (United States of America)

I am writing as a follow up to my earlier comment. Travis Wolford at Rusty Wallace Kia called to tell me that the Company had decided to cover my deductible--and they did so! I am very satisfied with the resolution of my claim, and Rusty Wallace's actions to make matters right. Thank you! 
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