Rx Helper Andrew You will charge me but wont give me my medication Deerfield Beach Florida

We take great pride in the work that we do, and hate to see a client upset. In response to your refund request, It is clearly stated in our terms of service and privacy policy, which was sent to you with your initial paperwork, and accessible on our website 24/7, that the monthly payments are made for our services, not your medications. For a refund to take place  a client must be denied for the assistance with the pharmaceutical companies in which we are helping apply for. You also did a recording with us, upon your enrollment, acknowledging, and agreeing to those terms and conditions. Cancellation can take place anytime, but refunds only take place upon someone's denial for assistance or if they cancel in the first 14 days after enrollment once they send back the forms we have filled out for you. 

We had advised you that a proof of income document was needed from you to get approved for the Patient Assistance Programs we were assisting you with, this is not our policy it is the pharmaceutical companies, we are simply facilitating this process. When we told you this document was needed you stated we were "liars" and this was "BS". Our company would never request you furnish us with a document unless it was necessary to get you approved for a certain program, it was your choice not to participate in this process.

Also on September 4th you spoke with our customer service supervisor and admitted that you had received calls from us requesting these necessary documents but were not able to return those calls. If you are unable or unwilling to participate in the service we provide it is impossible for us to assist you.

We apologize if your experience was anything other than a pleasure and wish to earn your business back.  Once again, we take pride in the work that we do, and if there is anything else we can assist you with in the future, please don’t hesitate to ask.