Ryan Homes, Nails Customers Consumer Rip-off Nationwide

My wife and I were told by a Ryan Homes representative our property was the largest in the development. Imagine our surprise three months later after numerous calls to get a site plan that our lot was the smallest. Actually the county minimum. There have also been numerous concerns with the quality of workmanship in the home.

Management and Supervisors have been curt and rude to us. All is
well documented. We have reached a settlement on the lot size
issues. This was done only to continue with construction of our
home. We were told if we didn't sign the addendum waiving our
rights to future claims a dnaccept the $2500.00 that construction would not continue.

After noticing quality problems with the construction of our home, I have been doing my own inspections of the home. I personally have 15 years experience in the construction business. I had to fight but I have them replacing 4 out of 6 exterior doors due to their careless concern for our property. Windows were thrown in mud and now will not operate, structural roof members were not properly nailed, shingles cut short, floor joists not to code, 4 out of 6 exterior doors with jambs broken, plywood not nailed on roof, siding loose on house and can be pulled 18 inches... The list goes on and on.

To think that I, the homeowner had to point these out to them. Their construction supervisor who inspects the homes didn't acknowledge these things. We put our trust in Ryan and now have our present home sold and these problems keep happening.

A Sales Manager for Ryan even told us we could get our money back and look somewhere else. He knew that our settlement was 4 weeks away and we had sold our existing home, have 2 small children, plus a 6 week old baby. Where was he expecting us to live while we found another home? I told him that was a ridiculus offer and that I want everything fixed. We are staying with the contract. We have no
choice.

Check out the About page of Ryan Homes Web Site.
http://www.ryanhomes.com/about.html

Here are a few quotes:

"Ryan encourages the customer to be involved in the entire
construction process. They arrange a series of meetings to
familiarize the customer with the home at the foundation, framing, and drywall stages. This, in turn, gives the customer a full knowledge of, and confidence in, the features and benefits of their home from the start."

When we did this, Ryan representatives would not respond to our
letters or calls. In most cases we had to write 3-4 letters to get a response. The responses that we received only stated what they were not going to do to resolve the issues.

"Superior Customer Service. Our customer service program is
predicated on fairness, timeliness and completeness. Our "on-call" service is convenient for you not us."

Ryan Homes has yet to offer a potential resolution to the issues. All that we keep getting are excuses. There has even been a threat that if we do not remove the complaints, we will not settle. Isn't that a form of extortion or blackmail?

Update 4/10/99 - Ryan decided to change our settlement date only 2 weeks prior to settlement without telling us. We found out by
accident on Friday, April 9, 1999 that on Tuesday, April 6, 1999
our settlement had changed from April 27 until April 30. When was someone going to let us know?

We may be one family with concern, but we represent all current and future Ryan Homes Buyers.