• Report: #5458

Complaint Review: Ryan Homes/NVR,Inc.

  • Submitted: Mon, June 18, 2001
  • Updated: Wed, January 26, 2005

  • Reported By:Liverpool NY
Ryan Homes/NVR,Inc.
7601 Lewinsville Rd. Suite 300 Mclean, Virginia U.S.A.

Ryan Homes NVR, Inc. Rip off ..collasped Wall ..lack of workmanship *Another victim *Consumer Sugguestion

*Consumer Comment: well intended

*Consumer Suggestion: Here's some info to help

*Consumer Comment: A Ryan Homes victim's suggestions

*0: Many tract home builders today are getting away with shoddy work, then ignoring the warranty.

*0: DO NOT BY BUY ONE OF THESE HOMES

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One early spring day, I got a phone call from my wife informing me that the basement wall in our four year old Ryan home had collasped.

We have been living in a miss ever since. They ripped up my lawn and patio to repair the wall , but did not check the other walls for cracks.

They replaced the wall but refused to pay for the patio replacement. My children are afraid to go in our basement, because my little girl was in the basement right before the wall can in. They are afraid and so am I.

Ryan tryed a bame the cause of the collaspe on everything expect their lack of workmanship---what a surprise!!! If anyone can help with information please E-mail me.

blitzsix@aol.com.

I will never give up this fight, until my house--my home is made right.

This report was posted on Ripoff Report on 06/18/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ryan-HomesNVRInc/Mclean-Virginia-22102/Ryan-Homes-NVR-Inc-Rip-off-collasped-Wall-lack-of-workmanship-Another-victim-Consu-5458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

well intended

AUTHOR: Ronald - (U.S.A.)

"Anyway, First, have your local health department come in to the home and they will make a very formal list of code violations. As with any new home, it must pass inspection, so get a copy of the original, this is public record, you are entitled to it, but it may cost you $5 or $10 for coping fees. After you have this, take as many pictures as possible. Then file a complaint with your states Attorney General's office"

Interested to see if this actually helped. Though well intended, not really how it may work in Richmond Virginia, or other "improved laws" states, after favorable legislation that helped builders got slipped past many deceived voters.

Our Ryan web site shows how all these department were contacted and then passed the matter on to another department endlessly, and did nothing.

County building inspectors came by, saw criminal code violations, even called Ryan Homes directly trying to help, and Ryan Homes told them to call someone who cares.

That's the real world here. Not a issues of right and wrong bother Ryan Homes, and the matter of fair business practices is being touched in all states by items such as tort reform for builder's demand to produce high volume shoddy housing.

Eventually, after our hundreds of contacts, news organizations will put hooks on our growing story about Ryan Homes, and shows how builders are dealing with their problem customers they can't seems to break. A defective home usually does the trick, but not this time. (post here seldom edited, just typing hopefully realistic perspective on the issues from nightmarish experience. Also good practice for the novel and constant press releases. The pen will still prove mightier than the sword.
County building inspectors came by, saw crimnal code violations, even called Ryan Homes directly trying to help, and Ryan Homes told them to call someone who cares.

That's the real world here. Not a issues of right and wrong bother Ryan Homes, and the matter of fair business practices is being tourched in all states by itmes such as tort reform for builder's demand to produce high volme shoddy housing.

Eventually, after our hundreds of contacts, news organizations will put hooks on our growing story about Ryan Homes, and shows how builders are dealing with their problem customers they can't seems to break. A defective home usually does the trick, but not this time.
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#2 Consumer Suggestion

Here's some info to help

AUTHOR: April - (U.S.A.)

I wanted to give you some info that may help in your situation. I have heard good and bad stories on Ryan Homes. As my entire family is some how involved with home builders, I know what kind of people that they can turn out to be. First, all builders have supervisors at each any every site, usuually all different. Some supervisors cut corners anyway they can, and the builder will turn the other cheek.

Anyway, First, have your local health department come in to the home and they will make a very formal list of code violations. As with any new home, it must pass inspection, so get a copy of the original, this is public record, you are entitled to it, but it may cost you $5 or $10 for coping fees. After you have this, take as many pictures as possible. Then file a complaint with your states Attorney General's office. If they can't help, they will instruct you on who will. You have a three year statue to file a lawsuit, use this time to prepare. It isn't three years fromt he time of purchase, but three years from the first letter you sent to Ryan Homes.

When all this is done, let us know how it's going with an update. If you still need info, let the readers know, they will help if they can. Good Luck!
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#3 Consumer Comment

A Ryan Homes victim's suggestions

AUTHOR: Ronald - (U.S.A.)

I am sorry you have problems with Ryan Homes. As a first hand victim, I know you have major problems if you hope to resolve anything through that company. They seem to have a line established on the cost to fix a complaint (defect), or fix the complainer, and often it is more cost effective to just try to eliminate the complainer. "Ryan Homes is a large well organized company, we know how to deal with matters like this" -VP our local division Ryan Homes. The VP then proceeded to explain why their company would do nothing to repair the damages caused by their shoddy work in our Ryan built home.

In this, the Ryan VP was truthful. It seems nobody can or will make Ryan Homes accountable for anything they do in our case. I've been trying to make them for years. I believe Ryan Homes, and other production builders, are making so much profit from low interest rate incentives, that it has become more cost effective to keep slopping up housing and scapegoating any liability for negligence or errors by paying off anyone who might make them accountable, or just paying fines as needed.

We are down way over $200,000 in losses, because we did not simply accept the fact the Ryan Homes has the right to build shoddy housing, poison us, threaten us, and have us thrown out of our house (which we still have to pay for) because it finally became uninhabitable. It may have been easier to accept that Ryan Homes is above the law here, and no one will do anything to them; to just accept our losses and move on, rather than fighting back for years while losses endlessly grow. Admittedly it's really hard, seeing NVR shareholders with 100's of million in stock profits living the high life, knowing some of their money comes from creating misery, because of their goals to maximize their profits come from minimizing their costs, which is where most builder defects are coming from.

Be prepared to never get justice. Not saying this to discourage, but just suggesting from experience, you may be losing years and thousands of dollars with a false perception you have rights, just because you have been truly wronged. All you may see is NVR stock going higher, and multi-million dollar subdivisions from Ryan Homes going up around you, as the company goes forward carelessly, untouched by you, their victim.
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#4 0

Many tract home builders today are getting away with shoddy work, then ignoring the warranty.

AUTHOR: - ()

They filed the following to the above Rip-Off Report:

Their email: cschnackel@fourteen.net
Their name: CS

Their relationship to the company: Consumer Suggestion

Rebuttal:
I replied with this same info to one other Ryan Homes customer:

Many tract home builders today are getting away with shoddy work, then ignoring the warranty. They know it will probably be too difficult, too frustrating, and too expensive, for the homeowner to pursue it. By the time a person realizes they have serious faults, it may be near the end of the statute of limitations for filing suit, or past it. The homebuilding
industry, (National Association of Homebuilders for starters), has lobbyists and lawyers busily working to make sure the laws favor only them, not homeonwers. Consumer advocate groups can give you information that may help you, and unpaid volunteers in these groups work to fight for better laws, such as a Home Lemon Law similar to the one in existence for cars. Take a look at www.hadd.com and www.hobb.org You'll see you're hardly alone, not as a customer of Ryan, and not as a ripped off
homebuyer. You can file a complaint on www.hadd.com From our personal experience, we are very glad we got an FHA loan on this house, because HUD-FHA has been the only gov't agency to take any action whatsoever against our builder. If you had an FHA, or for that matter VA, loan, file a written complaint with HUD or VA respectively, too.
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#5 0

DO NOT BY BUY ONE OF THESE HOMES

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:



Their email: ccover@earthlink.net

Their name: Catherine And Jack Cover



Their relationship to the company: Owner



Rebuttal:

I had started to notice that a crack was accuring

in my bedroom right behind the fireplace. I called Ryan and two members of this company came out and told me that it was settling cracks.



It turned out to be poor contruction with in proper drainage which was necessary because of the way they had grated the joint properties.



Wather laid under our home the fire place base which held up this attached stucture to my home broke in two which caused movement, know the two sections of our home are starting to show signs of coming apart.. and the main beamd from our bottom floor have begun to bow and the house has tilted.... I will be writing a letter to Ryan.. and if I do not get any responce in offering of monies to have a true contractor to come and repair... If not I will be parked in front of ever new motel of a Ryan

devlopment with a sign that will ready DO NOT BY BUY ONE OF THESE HOMES and it will list why....Maybe that what we should all do...

Thank you for your time

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