- Report: #1062086
Report - Rebuttal - Arbitrate
Complaint Review: Ryder Moving and Storage
Ryder Moving and Storage3000 NW 25th Ave, Suite 2 Pompano Beach, Florida USA
Ryder Moving and Storage FRAUDULENT (Contract and Credit Card)/SCAMMERS Pompano Beach Florida
*Consumer Comment: In the same boat as you guys...
*Consumer Comment: Need to act Now!
*Consumer Comment: Same problem: you resolve?
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I made initial contact with Ryder Moving and Storage on 5/21/2013. I was moving from Orlando, FL up to Moorhead, MN. I submitted an online quote and in this I stated that I was in a time crunch and was trying to find a moving company that would have my stuff delivered within a week time frame. Much to my surprise, Ryder Moving and Storage, more specifically the sales representative Darren stated that he had a truck ready to go and could have my belongings picked up the next day and guaranteed within one week to arrive to Minnesota. Darren was very persistent and friendly until the sale was final. From the moment I signed the papers online and paid the $400 deposit, I never heard another word from him. I left over 13 voice mails, messages, and emails that he nor anyone at Ryder Moving and Storage did not respond to later in the review.
I was very hesitant about paying online for movers. Darren assured me that this was Ryder, the actual Ryder company based out of Miami (which in fact, it is not….they apparently lease actual RYDER trucks maybe to make it appear legit) and Darren also stated that they will beat any legit price on moving. Darren also stated that no money would be due until my furniture arrived in Minnesota. The movers were to show up the next day, as the dispatch representative told me, no later than 11am-12pm. The movers showed up at almost 3:30 in the afternoon. I had tried calling Darren to tell him that nobody had shown up nor has anyone called to inform me that they were going to be late but Darren never returned my two phone calls nor did he respond to my two emails. The movers finally showed up and were extremely rude at first. The two spoke Russian the entire time except for when the younger guy told me that he was upset at dispatch for saying that they were supposed to be there at noon and also to have the audacity to tell me that my brand new bookcases were made of “cheap wood” and asked me if I really wanted to move them…I was stunned. I also called Darren to inform him that his movers were rude but never received an apology because a month later now he still has not returned any phone calls.
After the truck got loaded with my very few belongings (one couch, one loveseat, a bed, mattress, two bookcases and under 20 boxes that I had already packed and secured) the younger guy came in to have me sign all the paperwork. He also asked for almost $1,100 dollars in cash. I was stunned. Darren stated no money was to be paid until it arrived in Minnesota. The movers also stated that I used more cubic feet than quoted (IMPOSSIBLE) and stated that the fee Darren quoted me of $1,930.50 was now up to $2,362.00. I tried calling Ryder Moving and Storage again to clear this up but no answer once again. I told the movers that I did not have that sort of cash lying around and that Darren did not inform me of this (apparently to make a quick sale) the movers called dispatch (who answered their calls!) and stated that they would just charge my credit card for this fee that I used for the deposit.
Now all the above was complete misrepresentation and extremely rude customer service but here’s where it gets even more fraudulent. Darren stated the furniture would be delivered to Minnesota within 7 days. When the guy who upcharged me after loading the truck was filling out the paperwork and adding $213 to my total for tape (yes, tape!) he wrote the PICKUP DATE as 5/24/13 and then wrote the 1ST AVAILABLE DATE TO SHIP as 5/30/2013. I asked for clarification being that Darren stated that it was to be delivered by then. This mover looked stunned and stated that no, it goes from Orlando down to Pompano Beach, Florida (where Ryder Moving and Storage is located) and then the 5/30/2013 date when it is supposed to be delivered to Minnesota is actually how long it is going to sit in their warehouse. I asked “well, when will it be delivered to Minnesota?” and the mover stated that he does not know and that I will have to call my sales representative, Darren. The same representative who hasn’t returned three calls at this point and two emails. I was very upset. Not only did I pay almost $700 more than quoted for less items than I listed I now will not have furniture and the movers have no clue when it will be shipped. This is why I went with Ryder Moving and Storage in the first place, because Darren guaranteed it within 7 days.
So, I fly back to Minnesota and immediately try calling Darren. No answer. A week later and no word from Ryder Moving and Storage after leaving about 7 voice mails and email to Darren and no return call, I start wondering if I have gotten scammed. I start calling Ryder Moving and Storage and hitting every extension until a real human gets on the phone. I explain my situation, my frustration, and the fact that my sales representative has not returned 7 calls plus emails and inform Ryder Moving and Storage and this lady, Carrie, states that she understands my frustration and that my furniture is scheduled to ship out the following Thursday June 6th and that I would be receiving a phone call to confirm when it gets shipped. Well, that never happened. So, the following day after I was supposed to receive this phone call, I start calling back again. Left 3 more voice mails with a Joey P in the dispatch department, Darren, Carrie (Kari…not sure how she spells it) and a Larry in Quality Assurance. I finally get a call back from Joey P in the dispatch department. He stated that he understands my frustration, that indeed my furniture DID NOT SHIP OUT YET, and states that he is going to talk to Carrie/Kari about a possible discount. I also ask him why my sales rep, Darren, who hasn’t honored anything since the sale hasn’t returned my calls and he had not response. He stated he would get back to my ASAP on my situation. Never heard back from him. I called and left 3 more voice mails with him. No response. Absolutely appalling.
Fast forward another week. I continuously call again until someone answers. I get a Larry in Quality Assurance. I tell him the situation. He does what carry and Joey P have done. He told me he understood, that it was safe and that he doesn’t know when it will be shipped. I told him that if I do not hear an answer on this that I was going to file a police report for theft because there has been no communication and my furniture hasn’t showed up twice when they say it should have and he stated he would get to the bottom of this…actually his exact words were that he was going to “expedite this”. Yeah, that didn’t happen either. I finally get a hold of Joey P in the dispatch department again. He states that the “problem” is that they just “don’t have any trucks going to Minnesota!”. Are you serious?! I paid for a moving service to Minnesota and now you just don’t have trucks that want to go to Minnesota! No word back at all.
It’s now the week of June 10th, 2013. I try call Joey P, Larry, Darren, Carrie and no response. I finally dial some random extension at Ryder, ext. 203 and get a guy who I explain my situation to. He says he will have Joey P call me. I say this is unacceptable as I have almost another 10 messages in to every extension I knew at Ryder. Joey P then gets on the phone. I say “Joey, where’s my furniture, I was told it shipped.” Joey P then tells me that I should’ve received it by now and that he is going to IMMEDIATELY get to the bottom of this. He puts me on hold and states that he is going to call my driver, who’s name is apparently ‘Moses’ and see what the deal is. He gets back on the phone and states that Moses is not answering but that he promises he will call me back before the end of the day. He also states that he will call me even if that means he calls me from home that night to let me know where my furniture was. I explained to him how it’s a frightening situation being told that my furniture was apparently delivered but that it’s in fact not here! HE NEVER CALLED BACK. It wasn’t until 4 days later and another several messages that I spoke with Carrie/Kari. She stated that there was truck troubles with the movers and that is why my furniture hasn’t arrived. She said now it will be another 4-5 days. It’s now been 6 and as I write this review I do not have my furniture yet. It’s been almost a month and it was supposed to be here 3 weeks ago. Still no return calls from Darren, Larry, or Joey. I explained my situation to Kari/Carrie who seemed to understand the frustration.
I told Carrie/Kari that I should deserve some sort of discount because this whole situation has been a disaster on the part of Ryder Moving and Storage. No discount offered. I also asked for an apology for nobody returning phone calls and being charged almost an extra $700-800 dollars. No apology. Completely unprofessional, unethical, fraudulent and extremely flat out rude.
I filed a complaint with the Office of the US Attorney General in Florida on the evening of June 13, 2013 explaining all of the above. I also called the actual Ryder Company in Miami, Florida and explained what has been going on. I also pointed out how it was an actual Ryder van that picked my furniture up and was assured that the actual Ryder company was in no way affiliated with Ryder Moving and Storage in Pompano Beach, Florida.
For anyone who wants to hear more, feel free to respond. I will give you my order #, I have records of all calls to Ryder Moving and Storage and copies of all emails and proof of non-responses from Ryder.
I have never been so appalled by a company in my entire life. I have moved several times and never experienced anything remotely close to the rudeness, lack of professionalism and unethical practices that I’ve experienced with Ryder Moving and Storage in Pompano Beach, Florida.
The most upsetting part of this is that Darren stated that they are the actual “Ryder” company and told me to feel free to check out the website.
Today, June 20th, my furniture got delivered. It showed up in a white semi that was not affiliated with Ryder Moving and Storage at all. The supervisor stated that he has never worked with them before and stated that Ryder Moving and Storage apparently lied to me about my furniture ship dates as the supervisor stated that my furniture has been sitting in Chicago and was dropped off by another 3rd party organization. I am completely appalled that my personal belongings, furniture, bank statements, credit card statements, etc have been getting tossed around to different companies when Ryder Moving and Storage specifically stated in my signed contract that they have their own fleet of vehicles and never contract out to 3rd parties.
SEE ACTUAL CONTRACT EXERPTS BELOW FOR FRAUD:
Ryder Moving and Storage still hasn’t returned numerous phone calls to address this violation.
If anyone would like specifics you are more than welcome to contact me. I will keep you updated as I continue to pursue Ryder Moving and Storage on all levels. I have spoke with Joey P in the dispatch department and stated all of the violations and fraudulent mishaps and asked for either a discount or at least an apology. He has refused both.
The other note with this, I had authorized Ryder Moving and Storage to charge my credit card for the deposit and that was all. Come to find out that they also charged it an extra almost $1,000 at the time of pickup which I was told wouldn’t be due until it was dropped off in Minnesota. To me, looks like a solid case for credit card fraud as well.
This report was posted on Ripoff Report on 06/25/2013 05:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ryder-Moving-and-Storage/Pompano-Beach-Florida-33069/Ryder-Moving-and-Storage-FRAUDULENT-Contract-and-Credit-CardSCAMMERS-Pompano-Beach-Flo-1062086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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