- Report: #11024
Report - Rebuttal - Arbitrate
Complaint Review: Ryder Truck Rental
Ryder Truck RentalOtto's Truck Rentals 2001 McDade Blvd Ridley Twp, Pennsylvania U.S.A.
Ryder Truck = no truck when scheduled. ..movers sitting around doing nothing
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I was told by the local rep that the truck would be available for pick up anytime on 19 Dec 2001. Based on this information I hired movers to load the truck (all household goods had already been packed and ready for loading). When the movers arrived, I was out of the house on errands. They offered to pick up the truck for me. They called the Ryder rep for directions only to find that there was then no truck available, but that he would get me one as soon as possible (he told me one was expected to arrive that day and this all took place in Philadelphia, the fifth largest metro area in the U.S. surely, I thought, in this grand city a truck can be located).
Five hours after the movers arrived, I was able to drive up in a Ryder truck. Two and one-half hours later the truck was loaded and ready for departure. The local rep told me that I had a legit claim and that were I to call Ryder they would "take care of me," but would only assist me upon the completion of my move.
Due to my reliace upon Ryder's promise to provide me with a truck availabe during the morning of the 19th, I lost $500. Customer service, which eventually hung up on me, offered to reimburse my loss for $60.
The loss I sustained was due to Ryder's inability to timely fulfill the promise made. Their offer of $60 in satisfaction of losses sustained in inadequate.
Word to the wise: If you plan to move, after checking the consequences, it might be best to secure two trucks; each from different providers and cancel the reservation of the least desirable upon picking up a truck from the more desirable renter. Chances are the loss would only be $100 - this is much cheaper than the $500 I lost.
Click here to read other Rip-off Reports on RYDER
This report was posted on Ripoff Report on 01/08/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ryder-Truck-Rental/Ridley-Twp-Pennsylvania-19043/Ryder-Truck-no-truck-when-scheduled-movers-sitting-around-doing-nothing-11024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.