- Report: #415568
Report - Rebuttal - Arbitrate
Complaint Review: Ryobi TTI One World
Ryobi TTI One World1428 Pearman Dairy Road Anderson, South Carolina U.S.A.
Ryobi TTI One WorldRyobi TTI One World No viable warranty service Anderson, South Carolina
*General Comment: Same problem here: TTI, RIDGID lack of warranty
*Author of original report: Honoring a warranty is so fundamental
*Consumer Comment: Reading an attached warranty is so fundamental
*UPDATE Employee: Reading an attached warranty is so fundamental
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The so called warranty center system is a patchwork of unsupervised fix it and lawnmower repair shops. None in my area had any of the batteries in stock. I also found out that I could not even buy a replacement battery as no vendor had any in stock. The pay both ways mail in system had a 2 to 6 week time period for processing. All the while the thirty day return time limit was running out. I requested and then demanded a replacement battery via email and was repeatedly told to mail it in or go to the warranty center that had no replacements available as the customer service rep has no replacement batteries in his office.
I feel that Ryobi did absolutely nothing to solve my problem and did everything possible to avoid making it right. From Ryobi's own user forum, it looks like the lithium ion batteries are problematic. After finding other complaints about Ryobi's lack of committment to service, I decided to return it to Home Depot. They were very helpful and offered a new battery or kit but had neither available. They then refunded the purchase price to me. In my opinion, Ryobi lacks integrity and I would advise against buying any product from them or any other TTI company. Customer service is a joke to them.
La Verne, California
This report was posted on Ripoff Report on 01/24/2009 02:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ryobi-TTI-One-World/Anderson-South-Carolina-29625/Ryobi-TTI-One-WorldRyobi-TTI-One-World-No-viable-warranty-service-Anderson-South-Carolina-415568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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