• Report: #415568

Complaint Review: Ryobi TTI One World

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  • Submitted: Sat, January 24, 2009
  • Updated: Thu, May 27, 2010

  • Reported By:La Verne California
Ryobi TTI One World
1428 Pearman Dairy Road Anderson, South Carolina U.S.A.

Ryobi TTI One WorldRyobi TTI One World No viable warranty service Anderson, South Carolina

*General Comment: Same problem here: TTI, RIDGID lack of warranty

*Author of original report: Honoring a warranty is so fundamental

*Consumer Comment: Reading an attached warranty is so fundamental

*UPDATE Employee: Reading an attached warranty is so fundamental

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After recieving a new 4 piece 12V lithium ion cordless tool kit as a gift, I was dismayed to find that one of the two batteries was DOA. I contacted Ryobi via telephone and was told I would have to return the battery at my expense and pay for the repaired/replaced battery to be returned ($7.99) or drive 15 miles to a service center - once to drop it off and once again to pick it up. This was not acceptable.

The so called warranty center system is a patchwork of unsupervised fix it and lawnmower repair shops. None in my area had any of the batteries in stock. I also found out that I could not even buy a replacement battery as no vendor had any in stock. The pay both ways mail in system had a 2 to 6 week time period for processing. All the while the thirty day return time limit was running out. I requested and then demanded a replacement battery via email and was repeatedly told to mail it in or go to the warranty center that had no replacements available as the customer service rep has no replacement batteries in his office.

I feel that Ryobi did absolutely nothing to solve my problem and did everything possible to avoid making it right. From Ryobi's own user forum, it looks like the lithium ion batteries are problematic. After finding other complaints about Ryobi's lack of committment to service, I decided to return it to Home Depot. They were very helpful and offered a new battery or kit but had neither available. They then refunded the purchase price to me. In my opinion, Ryobi lacks integrity and I would advise against buying any product from them or any other TTI company. Customer service is a joke to them.

Dave
La Verne, California
U.S.A.

This report was posted on Ripoff Report on 01/24/2009 02:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ryobi-TTI-One-World/Anderson-South-Carolina-29625/Ryobi-TTI-One-WorldRyobi-TTI-One-World-No-viable-warranty-service-Anderson-South-Carolina-415568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Same problem here: TTI, RIDGID lack of warranty

AUTHOR: Timothy - ()

I just filed a story here about Techtronic Industries. I purchased 4 RIDGID power tools from Home Depot and had a simular problem with their lack of warranty service.  I was promised a lifetime service agreement to include batteries.  When it came time three years later to replace the batteries they had an excuse as to why they would not honor the agreement. 
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#2 Author of original report

Honoring a warranty is so fundamental

AUTHOR: Dbc58 - (U.S.A.)

I read the warranty. I was not doing anything outside what the warranty said. I gave Ryobi the chance to keep their word and live up to the warranty. They did not, so I took option B and returned it to HD for a full refund. Ryobi should place a warranty warning on the box stating that there is no way to exercise the warranty without incurring aditional costs.

How can Ryobi justify no path to a warranty resolution without costing the consumer more money? This unit was brand new. How can they expect consumers to pay even more for what has already been paid for? Why is Ryobi's comment board down? It has been down since about February, 2009. I guess they didn't want anyone reading the hundreds of comments about crappy tools and even worse customer service.

BTW Ryobi's "Authorized Service Center" is NOT a Service Center at all if it cannot SERVICE anything. Unless your definition of service is "paint it black and put a plant in front of it - no one will notice", they do not live up to the name. Servicing actually requires that parts are available for repairs.

Calling people stupid and padding this board with disingenuous multiple responses, acting as both a consumer and an employee, is the act of a pathetic loser. Ryobi must be proud of high calibre employees such as yourself standing up for them. The "Bagdad Bob" approach to consumer complaints is amusing, but it seriously calls in to doubt the veracity of your statements. Maybe you could change your posting name to: "AnnoyedW/TheLyingMoronIseeinthemirroreverymorning"

Don't take my word for it, Google "Ryobi warranty complaints" and sift through the myriad of complaints about Ryobi's lack of service and high volume of low usage/out of the box failures worldwide and Ryobi's consistent failure to remedy the situation. Ryobi should not be able to sell doorstops and boat achors as power tools.

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#3 Consumer Comment

Reading an attached warranty is so fundamental

AUTHOR: AnnoyedW/StupidPPL - (USA)

I have had an issue with a Ryobi product that I had. After contacting the very same customer service department (after reading my warranty for my unit), I was very please w/ the help and generosity that I recieved.


A lot of people choose, to their own dismay, to not read their warranty that so clearly comes w/ anything that you purchase. This customer clearly did not do that and instead opted to call customer service without reading their warranty. If they did they would have known that they had a 30 refund policy @ Home Depot. Obviously they chose to not do that and as their warranty clearly states for warranty service the unit has to go to a service center for repair and the consumer assumes that responsiblity. BTW an AUTHORIZED SERVICE CENTER is just that, a SERVICE CENTER, not a PARTS STOCKER, DISTRUBUTOR, NOR DEALER. I just urge people that when you decide to purchase something that you do read all the information provided to you before assume that you can do what ever you, how ever you want and expect people to do as you want to help you. I am sure that the customer service represenative that you spoke with tried to help you in all possible ways but it seems as if you took no time to follow the directions....


A lot of people choose, to their own dismay, to not read their warranty that so clearly comes w/ anything that you purchase. This customer clearly did not do that and instead opted to call customer service without reading their warranty. If they did they would have known that they had a 30 refund policy @ Home Depot. Obviously they close to not do that and as their warranty clearly states for warranty service the unit has to go to a service center for repair and the consumer assumes responsiblity for sending warranty issues to service centers for repair or replacement.


BTW an AUTHORIZED SERVICE CENTER is just that, a SERVICE CENTER, not a PARTS STOCKER, DISTRUBUTOR, NOR DEALER.


I just urge people that when you decide to purchase something that you read all the information provided to you before assume that you can do what ever you want, how ever you want and expect people to do as you want to help you.


I am sure that the customer service represenative that you spoke with tried to help you in all possible ways but it seems as if you took no time to follow the directions....

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#4 UPDATE Employee

Reading an attached warranty is so fundamental

AUTHOR: AnnoyedW/StupidPPL - (USA)

A lot of people choose, to their own dismay, to not read their warranty that so clearly comes w/ anything that you purchase. This customer clearly did not do that and instead opted to call customer service without reading their warranty. If they did they would have known that they had a 30 refund policy @ Home Depot. Obviously they close to not do that and as their warranty clearly states for warranty service the unit has to go to a service center for repair and the consumer assumes responsiblity for sending warranty issues to service centers for repair or replacement.

BTW an AUTHORIZED SERVICE CENTER is just that, a SERVICE CENTER, not a PARTS STOCKER, DISTRUBUTOR, NOR DEALER.

I just urge people that when you decide to purchase something that youdo read all the information provided to you before assume that you can do what ever you, how ever you want and expect people to do as you want to help you.

I am sure that the customer service represenative that you spoke with tried to help you in all possible ways but it seems as if you took no time to follow the directions....

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