I have read the other two reports on SAFE and I can only agree absolutely. When we moved from our home in Texas, the new owners bought the remainder of the year's service from us. We (the new owners and me) spoke to the customer service department (after holding for over 20 minutes) and I was told it was all taken care of, the new owners were now on the record and he wished me well.
Now they are attempting to bill me for another year. I did just as they requested and as the other person reported and faxed a signed statement (on the bill) that I was NOT renewing service. They admitted receiving that fax but said that although I had paid annually, the payment date was not the same as the contract date so I owed several months. The thing is I paid annually and was supposed to get one month free. Their illustrious billing department that cannot get ANYTHING right did not reflect that in the billing so for several years I did not get that free month.
This wasn't the first time I've had problems with them. When I moved into the Texas home, they tacked on a maintenance fee. Trying to get them to bill for the monitoring and maintenance fees at the same time was horrible. Finally, the owner stepped in and made it happen. I didn't realize then that the annual billing date wasn't the same as the contract date. They chose the date and could have made it the contract date. Now I'm suspicious of why they didn't coordinate it to the contract date.
Now this is happening. I've spoken to a lawyer and am fighting this to the mat. I will report them to the BBB and if they go after my credit rating, I'll sew them for defimation. If they think I'll fold and give in to their collection agency, they are mistaken. I've only begun to fight them.
White House, Tennessee