• Report: #1066879

Complaint Review: SAFECART.COM PARETOLOG

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  • Submitted: Sun, July 14, 2013
  • Updated: Sun, July 14, 2013

  • Reported By: Bonnielw — Kerrville, Texas
SAFECART.COM PARETOLOG
canada Internet USA

SAFECART.COM PARETOLOG PARETOLOGIC - PC CLEANPARETOLOGIC - SAFECART.COMUSA & Canada (Toll Free): 1-855-432-0727UK (Tol COMPANY IS A SCAM TO GET YOUR CREDIT CARD NUMBER SO IT CAN AUTOMATICALLY RENEW Internet

*UPDATE Employee: SafeCart Charge

*UPDATE Employee: Assistance with Paretologic purchase

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This compay is a scam.  Their program messes up your computer and then 6-months later, they automatically re-charge your credit card for a renewal.  There is no way to cancel.  Their "customer service" is just a loop that asks for your e-mail and password and if you click on the "forgot passwood", it constantly says "invalid password".  I have spent an hour trying to communicate with them and still haven't been successful.  I will report them to my bank and reverse the charge.  Also, if you call their customer service phone number, you just get a busy signal and never get anyone or a way to leave a message. 


This report was posted on Ripoff Report on 07/14/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/SAFECARTCOM-PARETOLOG/internet/SAFECARTCOM-PARETOLOG-PARETOLOGIC-PC-CLEANPARETOLOGIC-SAFECARTCOMUSA-amp-Canada--1066879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

SafeCart Charge

AUTHOR: CustomerSupport - ()

Hello Bonnielw,

 

SafeCart is a payment processing service for merchants that are selling their products and services online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at customerservice@safecart.com

 

Warm regards,

 

Kristy

SafeCart Customer Service

www.SafeCart.com

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#2 UPDATE Employee

Assistance with Paretologic purchase

AUTHOR: Pareto rep - ()

Hello Bonnie

I am very sorry to hear of the recent difficulties that you have experienced.  ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.

To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly.  If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.


We truly appreciate your business, and look forward to hearing back from you.

 

Kindest Regards

Laura E.

Paretologic Liaison

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