This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
I ordered a Christmas gift for a friend from Sahalie, a sporting goods/camping type of clothes & supply store of other outdoor items. In checking my bank statement I saw a charge of $14.95 for a VIP rewards program. I called customer service & was told they couldn't help me, that they have nothing to do with this charge, and that I'd have to call another number that was given to me, 866-835-8820. I thoguht I was dealing with Sahalie, but apparently not. Customer service was not very helpful & continued to say they have nothing to so with this & that I agreed to this when I bought the item so she seemed to know this fraudulent practice was happening. When I placed my online order, apparently I was asked, "Would you like to save 10/20% on your next order?" Who would NOT answer, "yes"? She explained that because I answered "yes," I was approving them to charge my account for a VIP program of 14.95/month plus a $1.99 service/handling charge, something I've never done or would do. The $14.95 is to be refunded, I'll be checking on this, but was told not the $1.99 because that was a service fee, another rip off. I told the persons from both companies that I was going to Tweet & Facebook this info, something I've done. Others need to be informed of this practice & not buy from this company. This was my first & last purchase & I told them I didn't want any more catalogs sent to my house & was then told they don't send out catalogs. This was from the company that charges the fraudulent fees so I have to call SAHALIE again to get my name off the list.
I've been an online shopper for years & haven't had this experience with other companies. I'm angry about this practice & annoyed that I've had to spend time getting this taken off my account. Plus I wonder how many others are aware of their cards being charged for a VIP service when all they thought they were getting was a future discount. Hopefully statements are checked and action is taken as I and others have done.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
AUTHOR: FreeshippingSupervisor - (United States of America)
SUBMITTED: Tuesday, February 12, 2013
POSTED: Tuesday, February 12, 2013
Hello,
We want to apologize for any confusion our program has caused. We would love to be able to resolve any outstanding issues you may have. Please feel free to call us directly 24 hours a day, 7 days a week at 1-866-828-0147 or you may email us at cs@vipmemberservices.com and one of our supervisors will be happy to assist you.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.