I ordered a Christmas gift for a friend from Sahalie, a sporting goods/camping type of clothes & supply store of other outdoor items. In checking my bank statement I saw a charge of $14.95 for a VIP rewards program. I called customer service & was told they couldn't help me, that they have nothing to do with this charge, and that I'd have to call another number that was given to me, 866-835-8820. I thoguht I was dealing with Sahalie, but apparently not. Customer service was not very helpful & continued to say they have nothing to so with this & that I agreed to this when I bought the item so she seemed to know this fraudulent practice was happening. When I placed my online order, apparently I was asked, "Would you like to save 10/20% on your next order?" Who would NOT answer, "yes"? She explained that because I answered "yes," I was approving them to charge my account for a VIP program of 14.95/month plus a $1.99 service/handling charge, something I've never done or would do. The $14.95 is to be refunded, I'll be checking on this, but was told not the $1.99 because that was a service fee, another rip off. I told the persons from both companies that I was going to Tweet & Facebook this info, something I've done. Others need to be informed of this practice & not buy from this company. This was my first & last purchase & I told them I didn't want any more catalogs sent to my house & was then told they don't send out catalogs. This was from the company that charges the fraudulent fees so I have to call SAHALIE again to get my name off the list.
I've been an online shopper for years & haven't had this experience with other companies. I'm angry about this practice & annoyed that I've had to spend time getting this taken off my account. Plus I wonder how many others are aware of their cards being charged for a VIP service when all they thought they were getting was a future discount. Hopefully statements are checked and action is taken as I and others have done.