I received notice today that CastleRock is sending me to collections for the entire term of the contract, plus the equipment, installation and other fees. I have had the system on bypass since then because the sensors have ceased to work. CastleRock is not claiming any responsibility for the faulty parts, and a system that no other licensed Electrician will repair. It cannot be repaired it can only be replaced, that is why each time I tried to contact them and tell them of the issue with the system, they would claim that the repair office would contact me within 1-5 business days, but the calls never came. I did not pay them because I was told that I had an $80.00 credit with the company. The system stopped working in October 2008, they then proceeded to tell me that there system only has to work for 3 months, after that it is up to me to have it repaired or replaced.
The company's collection agency also threatened that if I did not allow them to go into my credit file, then they would report me to the Credit Bureau, as refusing to pay, and ruin me financially. I was told by a representative from the collection agency that they would search my credit history and see what credit cards that would allow me to put the remaining balance of the contract on one of my cards. I then called the company and asked what were they talking about only to learn that they can recall an account out of collection, but to me they were not going to. This is not the first time that I have had problems with SAI Systems, i.e., APX Alarm.
The first incident involved me refusing to allow them access to debit my account by allowing them to take out the payments. I have on line banking and pay all of my bills this way. I have had excellent credit until now, because the company is trying to collect for equipment they know is faulty and inferior. They also claim to send you a technician but at a significant cost. I also had a credit for $80.00 because my account was transferred and I had made overpayments, and they refused to add the amount to the bill they claim was 3 months behind. The $80.00 would have covered the cost for January, February, and March, leaving only 1 month behind. They also take a month in advance for payment, so I was not late. They had no right to collect on me and they owe me money. However, customer service told me that they would apply it to any repairs. When the technician did not come out to repair the system, what happened to my credit? I sent them a check via my bank last night for $280.00 which would put me ahead, because I always paid on month in advance, that is how I acquired the credit for $80.00 CastleRock is a RipOFF..