SAMS CLUB LOCATED IN ELMSFORD,NY
SAMS Club Complaint
by DELAROSA LAWNCARE
OWNER A. DELAROSA
On Wednesday 12/21-2011 at around 5pm I made a visit to my local Sam's Club to make a quick purchase. Well being that I had a " Business Plus membership" I wanted to use the plus rewards kiosk, The kiosk is not only malfunctioning has no paper for the printer. That has been an on-going problem never corrected.
After picking up my items which was only three articles, I noticed the check-out lines were backed into the isles, Three registers were closed...Now being the holiday week you would think management would have the common sense would have addressed this.... As I looked towards the membership counter where i could have paid being I had only three items... I noticed over 35 plus customers and only ONE person on the membership counter alone. Normally during peak times you can pay if you have four items at either the members desk or photo shop are. So I looked towards the photo shop area....There was only one patron ahead of me...."Great".. When I asked if I could pay for the three items, the
associate stated " Sorry but I'm alone here..." After I mentioned I had only three items...She again said " I cannot because I'm alone here" . Over an hour has passed and no check-out lines moving.
Even other patron's in the store were experiencing the nonsense of paying and simply leaving. Voicing my frustrations an associate asked what is wrong; I told her... " No customer should have to wait an hour to pay and get out. Further you should have an EXPRESS LINE for customers like me who have less than 8 items you have three registers closed....does that make sense?"After Threatening to close my relationship due to repeated issues at this location, The associate escorted me to a register...Then the cashier was going on a break, Again I was escorted again to now the members desk....Waiting another 15 minutes while another patron was going through an equally frustrated problem of checking out as well.
When NOW finally it was my turn to pay 90 min later, The cashier had no CASH in the till to ring me out. That was it..... I turned in my membership card told them after three strikes you lost a business customer left the items in the cart AND WALKED OUT. After a moment of reflection I walked back in not to get my card back...But to asked who the district manager was... Would you believe they had no clue who their district manager is..... Goes to show how truly messed up this location is. As of 05-22-2012, I have yet to be contacted by SAMS CLUB customer service....?
FYI They treat business customers like nothing. SAMS CLUB IS A TOTAL RIP OFF.