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  • Report: #883744

Complaint Review: SAMS CLUB SERVICE PLAN

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  • Submitted: Wed, May 16, 2012
  • Updated: Thu, May 17, 2012

  • Reported By: srbi2 — gardnerville Nevada United States of America
SAMS CLUB SERVICE PLAN
Internet United States of America

SAMS CLUB SERVICE PLAN Sams Club Servie Plan is a Joke, Internet

*Consumer Comment: How is this their fault?

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3rd strike for me with Sams "NO Service" Plan- I'm faced with trashing a 2 year old $1400 HP laptop.

1. I BOUGHT A 2 YEAR SERVICE PLAN AT SAMS FOR MY $1400 pc - MY 3RD ONE.

2. I LOST THE RECEIPT - no problem - their phone msg and website say you can pick one up at Sams.. Nope! not unless it's less than 2 years old -even if your service plan has another year!

3. SAMS HAS NO WAY TO ACCESS MY RECEIPT BECAUSE THE PURCHASE WAS MADE MARCH 2010!

4. BOTTOM LINE: Sam's club: "YOU BOUGHT A SERVICE PLAN YOU CAN'T USE!!!!"

I HAVE 10 MONTHS LEFT IN MY SERVICE PLAN- MY PC IS CRASHED AND I HAVE NO WAY TO USE MY LOUSY SERVICE PLAN.

THIS FEELS LIKE A SCAM- they won't answer the phone or let you onto the "service" website without your receipt- BUT they can't provide the receipt as they claim at Sams!  Amazingg

MY HARD DRIVE CRASHED 6 MONTHS INTO THIS PLAN AND I DID HAVE THE RECEIPT

YOUR "Service"  REP TOLD ME IT WAS A "SOFTWARE" PROBLEM - IT WAS NOT

I HAD TO TO PAY $200 FOR A NEW HARD DRIVE AND REPAIR THAT YOUR REP COULD NOT DIAGNOSE

I'M BEYOND FRUSTRATED.  Penny wise and pound foolish - I think Sams sells old  moldy laptops that have been sitting around too long.

This report was posted on Ripoff Report on 05/16/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/SAMS-CLUB-SERVICE-PLAN/internet/SAMS-CLUB-SERVICE-PLAN-Sams-Club-Servie-Plan-is-a-Joke-Internet-883744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

How is this their fault?

AUTHOR: Ashley - (U.S.A.)

You are the one that lost your reciept. You are the one that did not save the information about your plan. You lost the proof that you own a plan with them. None of that is Sam's Club fault. Frankly, I'm surprised that can even bring up a 2 year old reciept. That's an awfully long time to keep a reciept.

They didn't rip you off, you ripped off yourself because yuo can't keep track of important warranty documents. There's nothing wrong with their plan...

As for your hard drive crash, it very well could have been a software issue. No computer warranty covers software issues. Not one from Wal-mart, best-buy, fry's, target, etc etc. They all cover hardware issues. If your hard drive crashed due to a virus or a software issue then it would not be covered. You probably don't even have your original plan's terms do you?
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