• Report: #543244

Complaint Review: SAMSUNG

  • Submitted: Mon, December 21, 2009
  • Updated: Tue, January 19, 2010

  • Reported By: AVOID SAMSUNG — Jacksonville United States of America
SAMSUNG
105 Challenger Road Ridgefield, New Jersey United States of America

SAMSUNG AVOID SAMSUNG TV's Ridgefield, New Jersey

*Author of original report: Frustrated

*Consumer Comment: Frustrated as well

*Author of original report: Samsung

*Consumer Comment: I own 2 samsung Televisions.

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I was so happy with my Samsung 46inch LNT4669F LCD TV and what do you know after 16 months that joy turned to frustration and disappointment. The TV started to make clicking after turning on and the red light started blinking. At first it clicked a few times and then turned on but it steadily got worse and took longer to turn on until nothing. I purchased the TV from Abesofmaine.com and after a hard sell I purchased a 3 year extended warranty. I was so relieved when I found the paperwork and boy did I feel smart that I paid $200 extra. That feeling didnt last long as I went to the Repairtech website and saw nothing but I blank screen. Turns out they went belly up and a simple google search later I found hundreds of complaints for repairtech. I contacted Samsung and they offered nothing but I directions to a TV repair shop and $400 fix quote. Remember I paid $2250 for this TV 16 months ago. Then I googled my issue and found out this no isolated issue. Hundreds and maybe thousands of people with the same issue. see:  http://techreport.com/forums/viewtopic.php?f=37&t=62360&st=0&sk=t&sd=a&start=120   Samsung continues to play dumb and wont admit to using cheap capacitors and should be ashamed of covering up this issue.  I have three Samsung TVs and I will be switching back to Sony with futures purchases. The is one bright spot in this nightmare. AbesofMaine.com returned my warranty in full!! I only wish Samsung would step up and fix this problem (parts cost $2.00). 


Sincerely,



SCREWED BY SAMSUNG 

This report was posted on Ripoff Report on 12/21/2009 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/SAMSUNG/Ridgefield-New-Jersey-07660/SAMSUNG-AVOID-SAMSUNG-TVs-Ridgefield-New-Jersey-543244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Frustrated

AUTHOR: DANinJAX - (USA)

Hello Frustrated,

I got the same treatment from Samsung although I came up with solution. e-mail me at [email protected] if you want more info.

Dan 
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#2 Consumer Comment

Frustrated as well

AUTHOR: disgruntled former employee - (United States of America)

I also bought a Samsung 46" LCD television and like you stated about 16 to 18 months later I am having the same problem.  I called the technical support hotline to find out that they only offer a 1 year warranty and was told that I am out of luck unless I purchased the extended warranty.  When I asked the support person if this was a common problem she only repeated that there was nothing they could do unless I purchased the extended warranty.  She then told me that she could have an authorized service technican contact me about the repair but did not have any other information other than a service order number.  I then asked if I will need this order number with me at all times for a reference when they call and she repeated that this is your service order number.  I understand that these people are reading a monitor, but for Lords sake improvise a little and make me feel as if I am talking to a human.  I never did hear back from an authorized service technician, but was able to find one on my own and like you stated about $400 to replace a resistor or capicator or something small like that.  For the price that these televisions are costing one would expect a little better life span than 18 months.  I will never buy another product from Samsung knowingly anyway.  I have been looking into Vizeo and this looks like the best product for the money.  The owner is a former Sony employee and has taken a good deal of the technology to this company, but because of a non-compete clause from Sony he is forced to sell his brand at Wal-Mart and their affliates.  Superior product for half of the price.
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#3 Author of original report

Samsung

AUTHOR: DANinJAX - (USA)

Hello Sir, 

I agree they have they have the best picture out there. This is not some random parts issue. There are hundreds if not thousands of people with the same issue. I can verify that because I just inspected my capacitors and guess what they are faulty. Let me know when your LCD is about 14-20 months old and I will help you fix yours. This is more common then you think and Samsung pretends they dont know about it. It is so common that you tube has videos on how to fix it.  Reach out when yours start to click.
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#4 Consumer Comment

I own 2 samsung Televisions.

AUTHOR: slc.munoz - (USA)

Hello there!

I own a 42" Samsung 720P Plasma that I purchased about two years ago... and a 40" 1080P LCD that I purchased 4 months ago. They're running great and I believe that Samsung has the best picture quality out there. I used to sell televisions back in the day for Circuit City before they went out... I remember Samsung's having the best reliability rate but yes, just like any other brand out there... some will have their flaws or just be flat out defective. I wouldn't stray away from Samsung forever though, I believe the real complaint here is with the actual company you bought the warranty from. They failed to acknowledge you paid for a service that should cover your television. I'd probably buy into Best Buy next time and have a company that is well known backing you up instead of a smaller company.

Anyway, I agree with not having to purchase warranties... but they do back you up. I skipped out on the warranties on both my tv's so I'm keeping my fingers crossed. However, if my 42" craps out.. I'll admit it had a good run. Anyway, Samsung's are great televisions.

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