SAMSUNG AVOID SAMSUNG TV's Ridgefield, New Jersey

Hello Frustrated,

I also bought a Samsung 46" LCD television and like you stated about 16 to 18 months later I am having the same problem.  I called the technical support hotline to find out that they only offer a 1 year warranty and was told that I am out of luck unless I purchased the extended warranty.  When I asked the support person if this was a common problem she only repeated that there was nothing they could do unless I purchased the extended warranty.  She then told me that she could have an authorized service technican contact me about the repair but did not have any other information other than a service order number.  I then asked if I will need this order number with me at all times for a reference when they call and she repeated that this is your service order number.  I understand that these people are reading a monitor, but for Lords sake improvise a little and make me feel as if I am talking to a human.  I never did hear back from an authorized service technician, but was able to find one on my own and like you stated about $400 to replace a resistor or capicator or something small like that.  For the price that these televisions are costing one would expect a little better life span than 18 months.  I will never buy another product from Samsung knowingly anyway.  I have been looking into Vizeo and this looks like the best product for the money.  The owner is a former Sony employee and has taken a good deal of the technology to this company, but because of a non-compete clause from Sony he is forced to sell his brand at Wal-Mart and their affliates.  Superior product for half of the price.

Hello Sir, 

Hello there!

I own a 42" Samsung 720P Plasma that I purchased about two years ago... and a 40" 1080P LCD that I purchased 4 months ago. They're running great and I believe that Samsung has the best picture quality out there. I used to sell televisions back in the day for Circuit City before they went out... I remember Samsung's having the best reliability rate but yes, just like any other brand out there... some will have their flaws or just be flat out defective. I wouldn't stray away from Samsung forever though, I believe the real complaint here is with the actual company you bought the warranty from. They failed to acknowledge you paid for a service that should cover your television. I'd probably buy into Best Buy next time and have a company that is well known backing you up instead of a smaller company.

Anyway, I agree with not having to purchase warranties... but they do back you up. I skipped out on the warranties on both my tv's so I'm keeping my fingers crossed. However, if my 42" craps out.. I'll admit it had a good run. Anyway, Samsung's are great televisions.