• Report: #1025939

Complaint Review: SAPHIRE E-CIGS

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  • Submitted: Sat, March 09, 2013
  • Updated: Sat, March 09, 2013

  • Reported By: Ming — Orlando, Florida United States of America
SAPHIRE E-CIGS
? Internet United States of America

SAPHIRE E-CIGS SAPHIRE E-CIG on-line Debit card fraud Internet

*Consumer Comment: Great customer service

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I got a free trial. I hated it and, said, I don't want it. They charged me another $99.67. I called three times. Every time, they appologized and said they were sending a reference number so, I could receive a refund. Three times, they lied. I received nothing, Today, they charged me another $64.72. If it is not cleared up by Monday, I plan to file suite against them!

This report was posted on Ripoff Report on 03/09/2013 12:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/SAPHIRE-E-CIGS/internet/SAPHIRE-E-CIGS-SAPHIRE-E-CIG-on-line-Debit-card-fraud-Internet-1025939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Great customer service

AUTHOR: Steve Grimes - ()

I purchased the trial kit.

It also arrived 5 cartridges short. called customer support and they gladly sent me 5 more, along with an additional e ciig ... Free.

The rep reduced my recurring charges in half.  Called a second time, stating the cartridges were not quit getting me a full pack and asked about purchasing a replacement kit.  This excellent rep told me she would send me 10 more ... No Charge!  Nothing but great things to say about the product rand the customer service.  I highly recommend this company!

 

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