• Report: #316017

Complaint Review: SAS Group

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  • Submitted: Sat, March 08, 2008
  • Updated: Sat, March 08, 2008

  • Reported By:New York New York
SAS Group
200 White Plains Road Tarrytown, New York U.S.A.

SAS Group Trying to Throw Away a Boomerang Tarrytown New York

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On company's website - www.BuySmartLidz.com I placed an order for 1 set plus 1 free set for the advertised price of $10. Filled out order form incuding my credit card charge. Without receivng a confirmation or chance to review order for possible extra charges for tax and/or S&H the order went through. Only AFTER that did I receive a confirmation. Shipping and handling for a $10 purchase came to $15.90.

On seeing this I sent a return e-mail to the web address of the confirmation with the request that my order be canceled. The e-mail was returned as "undeliverable." I called their Customer Service No. (866-608-8635) and was instructed to call 2-or 3 days later since the order had not "hit the system" When I called again they had the order but "could not cancel." I called the company direct. They offered no help. Best they could do was to have me call a number in Wisconsin, ask for a return number and send back the purchase. I don't want to go through this hassle. I just want my order CANCELLED, which seems to be an impossiibility. I have complained to my credit card company and have told them that I do not expect to pay any charge from this company that might appear on my statement. I sent the credit card company a number of complaints against this company that I found on the internet and that reflected my own frustrating experience.

Gene
New York, New York
U.S.A.

This report was posted on Ripoff Report on 03/08/2008 12:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/SAS-Group/Tarrytown-New-York-10591/SAS-Group-Trying-to-Throw-Away-a-Boomerang-Tarrytown-New-York-316017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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