- Report: #330252
Report - Rebuttal - Arbitrate
Complaint Review: SBO-Online
SBO-Online12335 Santa Monica Blvd, #339 Los Angeles, California U.S.A.
SBO-Online (in Conjunction With Orbit Telecom) Unauthorized Charges on Qwest Bill for SBO-Online - Charges continue to come even after trying to cancel fraudulent service Los Angeles California
*UPDATE Employee: Customer Care
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I called the Qwest representative who graciously agreed to remove these fraudulent charges. She stated this occurs all the time and that I should contant SBO-Online to make sure that there are no recurring charges. I asked why Qwest allowed this charge to occur and they stated they have no authority to prevent this due to some legislation where as long as someone enters your telephone # via the internet, these services can be charged...and that I need to be vigilent with the said companies to make sure these charges are removed. WHAT???
So first I contacted SBO-Online about this 'SBO-Survival Kit' that was charged. The representative 'Louisa' told me that this was charged on the website www.smileymedia.com. Guess what? Not in my browser and I never went to this site. 'Louisa' spoke pretty good English and was friendly and canceled the charges without out much fight (unlike Orbit Telecom). However, this month the same d**n kit is on there with an April date charge. How many times can this company charge for the same 'service'.
Why is this illegal action allowed to continue? I am writing my representatives and possibly future President (McCain) about this issue. This is fraud, it's illegal and should be prosecuted. I feel sorry for those that may not understand (elderly, spanish speaking) and pay these illegal charges.
This report was posted on Ripoff Report on 05/02/2008 09:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/SBO-Online/Los-Angeles-California-90025/SBO-Online-in-Conjunction-With-Orbit-Telecom-Unauthorized-Charges-on-Qwest-Bill-for-SBO--330252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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