• Report: #297563

Complaint Review: SBS Family Fun Rewards

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  • Submitted: Sun, January 06, 2008
  • Updated: Mon, January 14, 2008

  • Reported By:Mt Prospect Illinois
SBS Family Fun Rewards
2700 West Plano Parkway Plano, Texas U.S.A.

SBS Family Fun Rewards Charged my credit card account 3 times for $9.95 each time without my authorization! Plano, TX 75075Plano Texas

*UPDATE Employee: I understand

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This company has charged my credit card 3 times now for $9.95 each time. I ignored the first charge because it's such a small amount. However, it's now accumulated to almost $30 of unauthorized charges. I have put in a dispute to my credit card company. If I see another charge, I unfortunately will have to close this account because I REFUSE to pay for something that was not authorized.

I see from a previous entry that this is through the JC Penney company. I shop frequently there with my credit card but do not recall giving them permission to do this. I'm very conscientious about my finances and know that I would have declined something such as this.

SBS Family Fun Rewards is closed today so I will have to contact them tomorrow. What a horrible experience!!

Jenny
Mt Prospect, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/06/2008 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/SBS-Family-Fun-Rewards/Plano-Texas-75075/SBS-Family-Fun-Rewards-Charged-my-credit-card-account-3-times-for-995-each-time-without-297563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I understand

AUTHOR: Lettingyouknow08 - (U.S.A.)

I have worked for Stonebridge Benefit Services and Fun Family Rewards for a while now and I unfortunaetly do get frequent calls where people say they either didn't sign up for Fun Family Rewards, or they specifically told the representative that offered it to them that they didn't want it.
Now mind you, the customer service department for FFR is not how you originally get signed up for this program, it is JCPenny's themselves that do the initial sign up, whether it be from an online order, a catalog order, or an in store order.

It doesn't sit well to know that there are reports on this website with fraud claims and such against Fun Family Rewards since I do work for them, but I am glad to help anyone who calls in claiming they did not authorize the sign up of the membership, and since I am not the one who originally signed the members up it makes me feel a little better. KEY WORD:LITTLE
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