- Report: #425132
Report - Rebuttal - Arbitrate
Complaint Review: SC Kiosks Inc Communications Center 01-7436
SC Kiosks Inc Communications Center 01-74361170 Western Blvd Jacksonville, North Carolina U.S.A.
SC Kiosks Inc Communications Center 01-7436 Return policy not honored Jacksonville North Carolina
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I took the unit back to Sam's Club to the kiosk to get it repaired, but they refused to accept it. They said I had to return it to the manufacturer. The attendant told me that if I had purchased their extended warranty, they would handle it for me, but since I did not, there was nothing she could do. I pointed out the return policy on the back of the original receipt, but she refused to honor it.
I paid more for the headset in the first place for the convenience of having a place to return it, should it fail. When I purchased it, the salesman used their return policy as part of the sales pitch. Essentially, they have committed fraud by refusing to honor their own, written contract terms.
I intend to pursue this further with Sam's Club, but buyer beware!
Hubert, North Carolina
This report was posted on Ripoff Report on 02/17/2009 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/SC-Kiosks-Inc-Communications-Center-01-7436/Jacksonville-North-Carolina-28546/SC-Kiosks-Inc-Communications-Center-01-7436-Return-policy-not-honored-Jacksonville-North-C-425132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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