On June 4, 2008 I went to Sam's Club to purchase a replacement cellphone for my son. My cellphone carrier is Sprint (which I have no problem with at all and think they are a great company) and I knew there was a kiosk at this location for Sprint phones. When I purchased this phone the salesperson asked if I wanted insurance for said phone. Knowing this phone was for a young man I opted for the insurance. I have been a loyal customer of Sprint for many years and know there insurance policy well. (I have two other phones with two other kids.) The sales person said I could purchase the $7.00 a month policy or I could purchase a one time payment policy for $59.87. With the one time payment I recieved two years of coverage on the phone plus if anything happened to the phone all I had to do is call and they would have me a new phone within two business days plus a prepaid envelope to send back the old phone. Great deal right? Well, sure enough three weeks later the screen on the phone cracks and quits working. We take it back to the kiosk and they say we have to call Sprint. We call Sprint and they say we don't have insurance. We go back down to the original salesperson and this is when he informs use that it wasn't a Sprint insurance policy but one by their affiliate company Radio Shack! Hey but don't worry he says, just call the number in the brochure he gave me and they will take care of me. Great, so I call the number and the lady says sorry, we don't cover damage caused by abuse. You should of read your insurance policy! Well heck lady, I thought I was purchasing Sprint insurance at a great rate and I know their policy! So now I have spent $170.93 for a phone that lasted three weeks. Extended my service plan for two years on a phone I don't have and it is going to cost me over three hundred dollars to replace the phone! Not to mention the extended warranty (in the the guise of "insurance") is on the broken phone and no longer good on the new phone! Now I ask you?, is that not down right fraud? Oh, by the way, when I went back to complain about him ripping me off he said the woman on the phone was crazy. He said the phone was covered and she just didn't want to do her job! I read the policy and she was right!!!!!
Winter Garden, Florida