This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
On july 6 Scana Energy disconnected our gas service for non payment. I have no complaint over that. It's their right. But here where it gets crazy. On July 14 my wife pays 101.64$(the total amount due) through their website. I knew that they will ask for more money before service is restored as disconnections are usually a pretext to shake customers down for more money. In this case 60 dollars connection fee. Meanwhile We signed to a 18 months contract in June 2010 and they requested 150 dollars deposit. So We still have 5 month in the contract. As expected service is not restored. It's summer. Showering with cold water is an inconvenient, but not a health hazard. No big deal I thought. Service will be restored in due course but no worry. On July 19 my wife decides to check on them to see what's going on. So here the crazy and rip off part. They told her; one, the account is closed. They gave her a bogus reason saying that when you are disconnected you need to call them right away. Usually within 10 days. Even in this case We paid after 8 days. Tht's more important that calling. Two, besides the 101.64 there was the July bill of 41.70 dollars . So our 150 deposit is applied to the 143 dollars. Now we have about 6 dollars credit. But remember we also sent 101.64 on July 14. What about it? Gone. Instead of paying the gas bill as we tought, Scana decides to use it for "cancellation fee". But We never initiated any move that would be misconstrue as an intention to cancel. We never called other gas marketers. On the contrary by paying the total due amount after 8 days, it showed our intention to continue service with them. Now they're saying that we need a new application process and that they need to check our credit again. What they trying to do after disconnection is get 100$ cancellation fee plus 60$ connection fee plus 150 or 200$ new deposit. Hence their true motive to quickly close our account. This is the mother of all rip-offs and we will not allow it to stand. The bottom line is We never cancelled. They cancelled us and decided to charge us 100 dollars "cancellation fee". This is theft. We need them to restore service or refund our 100 dollars.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.