• Report: #1163240

Complaint Review: SCORE SENSE

  • Submitted: Fri, July 18, 2014
  • Updated: Wed, July 23, 2014

  • Reported By: SCORESENCE — ALEXANDRIA Virginia
SCORE SENSE
, Select State/Province USA

SCORE SENSE FRAUD - CHARGED MY CREDIT CARD Texas

*UPDATE Employee: ScoreSense

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They charged my credit card $29.95 - Im not sure why - when I signed up for a credit report i made sure i went to a free credit report site, how I got to score sence beats me. I read on the website that I would be monitored for 30 days free and if i wanted to cancel i can do so prior to the 30 days - I did - then noticed that they charged my credit card after 7 days. I contacted the customer service she tried in every which way to keep me signed up even by charging me $4.95 a month - I stated I was not interested, however at this time I didnt realize i was already billed $29.95. When I did I contacted customer service, they stated they can not do anything but then stated they will submit a request and if approved they will give me my money back. I stated that was unacceptable and requested to speak to a manager. He said the same thing. Its as if they have a written manual infront of them and just repeat the exact line. I called another time and i asked for the Corporate offices telephone number, the agent gave me a number. I called that number only to find out it was still customer service and went over the whole story again and still got the exact same words. I asked the agent for the corporate offices telephone number and he stated he doesnt have one. I asked how they get a hold of them, he told me they email them at customercare@scoresence.com none of this makes sense. this company is fraudulant and rips you off. Do not and I state do not ever go or sign up with any company that states you will be signed up with score sence and only be charged $1.00. Thieves. Customer care also stated that Corporate might not even agree to give me a refund. I still dont understand how they do not have a telephone number for the corporate office and why the hell did the agent give me another customer cares telephone number. Im going to call my credit card. When I told the agent I was going to contact the BBB he stated you can do so and we can argue about this all day but I nothing will happen. that alone tells you something.


This report was posted on Ripoff Report on 07/18/2014 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/SCORE-SENSE/Select-StateProvince/SCORE-SENSE-FRAUD-CHARGED-MY-CREDIT-CARD-Texas-1163240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

Hi,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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