• Report: #101901

Complaint Review: SEAR ROBOCK

  • Submitted: Tue, August 03, 2004
  • Updated: Tue, August 03, 2004

  • Reported By:60110 Illinois
SEAR ROBOCK
HOFFMAN ESTATES, IL HOFFMAN ESTATES, Illinois U.S.A.

SEAR ROBOCK AND CO. rip-off! "no lemon" maintnance agreement a real lemon. HOFFMAN ESTATES Illinois

*Consumer Comment: sears and roebuck

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The service agreement states they will replace the covered item if more than 3 product failures occur in a 12 month period. Sears Service Department, claims that I do not have 5 individual product failure, because the last 3 are on the same service order, because the technician can not properly diagnose the problem. So I am not entitled to the No Lemon Replaicement. My argument is that the last three items are non-related, and thus I am entintled...

Jose
60110, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/03/2004 09:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/SEAR-ROBOCK/HOFFMAN-ESTATES-Illinois/SEAR-ROBOCK-AND-CO-rip-off-no-lemon-maintnance-agreement-a-real-lemon-HOFFMAN-ESTATES-101901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

sears and roebuck

AUTHOR: Joseph - (U.S.A.)

i had the same problem with a dishwasher i brought at sears.the serviceman was at my house three different times and try fixing three different things but dishwasher still wouldnt work. so i called the main office in ohio and explained to them that i wanted a new dishwasher and the gentleman from ohio actually called the store branch where i originally brought the dishwasher and w had a 3 way phone conversation and she made good on getting me another brand new dishwasher.when you call the 800 number for customer service tell them you want to speak with someone in the main office in ohio.hope this will help it did for me.....
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