• Report: #1081712

Complaint Review: SEARS - Craftsman

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  • Submitted: Wed, September 04, 2013
  • Updated: Wed, September 04, 2013

  • Reported By: JCASA — El Paso Texas
SEARS - Craftsman
3333 Beverly Road Hoffman Estates IL 60179 , Select State/Province USA

SEARS - Craftsman SEARS - Craftsman - POOR QUALITY & POOR SERVICE Chicago Illinois

*Consumer Suggestion: You should learn to read warranty information BEFORE purchase...

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I spent just under two (2) hr.s on phone trying to get SEARS to send a svc. tech to troubleshoot my 5-month old Craftsmen 3/4 HP garage door opener.  No one at the local store would answer my call.  I finally gave up on them ever getting me to the right department after 10 minutes on hold.

Upon purchase, incomplete or incorrect customer information was logged so my purchase was not on record.  We finally tracked it down through the credit card # -- this took nearly an hour and I was transferred four times in order to get this done.  Then, service advisor told me a minimum of $75 for diagnosis and could not provide an estimate on parts or labor if I chose to have a SEARS service person come to the home.  The unit cost $204 with tax.  Now, I am to pay an additional $75 (MINIMUM) to have a defective part replaced.  That is HORSE s**t!!  I will no longer be shopping for any items at SEARS and will be posting my experience to as many Consumer Complaint sites as I am able to find.  CRAFTSMAN is no longer a brand that is supported with anything but excuses.  SHAME ON SEARS!!


This report was posted on Ripoff Report on 09/04/2013 04:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/SEARS-Craftsman/Select-StateProvince/SEARS-Craftsman-SEARS-Craftsman-POOR-QUALITY-POOR-SERVICE-Chicago-Illinois-1081712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

You should learn to read warranty information BEFORE purchase...

AUTHOR: Ken - ()

 This from their website...

Garage Door Openers (Note: Duration of warranty on motor may vary; check product package or instructions for precise length of coverage for the Garage Door Opener motor.) 90-DAY IN-HOME FULL WARRANTY ON PRODUCT For 90 days from the date of purchase, this product will be repaired, free of charge, if defective in material or workmanship. ADDITIONAL LIMITED WARRANTY ON PARTS From the 91st day through 1 year from the date of purchase, replacement parts for any defective parts on this product will be furnished, free of charge. Any costs for professional installation are not included. ADDITIONAL LIMITED WARRANTY ON MOTOR From the 91st day through five, seven, ten or more years from the date of purchase, depending on model, if the motor on this product is defective, a replacement motor will be furnished free of charge. Any costs for professional installation are not included. WARRANTY RESTRICTION     This Craftsman Garage Door Opener Limited Warranty does not cover light bulbs, which are expendable parts, or repair parts necessary because of operator abuse or negligence, including the failure to install, adjust and operate this garage door opener according to instructions contained in the owner manual. This limited warranty also does not cover any problems caused by interference.
WARRANTY SERVICE To obtain product repair or replacement parts, call 1-800-469-4663.

 While I would agree the warranty is a little short, that is their plainly stated conditions for it.....guess you missed this part or the warranty certificate that came with the door opener.

I don't see the Ripoff and NO I DON'T work for them.

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