• Report: #712303

Complaint Review: SEARS Home Improvement / Rachel Cheek

  • Submitted: Thu, March 31, 2011
  • Updated: Fri, April 01, 2011

  • Reported By: April — Kinston North Carolina United States of America
SEARS Home Improvement / Rachel Cheek
1024 Florida Central Parkway Longwood, Florida United States of America

SEARS Home Improvement / Rachel Cheek Rachel Cheek Legal Case Manager LACK of ACTION Longwood, Florida

*Consumer Comment: Gas bill?

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Hello,
 
I am beyond DISSATISFACTION with SEARs and the people mentioned above that I decided to Google and see what comes up and my family is obviously not the first they have come into contact with. On December 17, 2010, SEARS installed a new "energy efficient" HVAC unit in my home that we are residing in. On January 27, 2011, we received a utility bill in excess of $1,000.00 (YES, ONE THOUSAND). We promptly called SEARS about the issue and they tried to tell us that this is "normal". After phone calls and phone calls, I filed a BBB Complaint and then finally someone contacted me. This complaint was officially filed 2/24/11. A Ruben Perez contacted me to tell us that someone would come out to check the installation of the unit. Nothing happened for weeks. Now all of a sudden, he is no longer on our case and it has been assigned to Rachel Cheek and Tera Mullen. As of today, 3/31/2011 NO ONE has come out and we have been forced to turn our heat completely off because we have $1,900 in utility bills for only 2 months. We have 4 children and this is absurd. Rachel Cheek had the audacity to tell me that is has "been a rough Winter for everyone". Excuse my language, but I don't give a d**n because no one else has the spiked usage we have had ONLY after installation of this unit. We live in a simple ranch style home with only 3 bedrooms and 2 baths. Last winter, our usage was nothing of the amount, so this Winter would be no different. I am fed up with SEARS and their lack of action and non-chalant attitude. I even went as far as to contact the Operations Manager of our City and have him email them about our average usage and the apparant spike that occured.
 
All Rachel Cheek does is send out stupid emails and not act on a d**n thing. I will continue to file with the BBB until an acutal resolution is reached and not empty promises to even START on the issue over a FREAKIN month later.
 
I see now that we are dealing with a person who has not done anything in the past for other people except "see what she can do". How about "seeing" an ACTUAL RESOLUTION?

This report was posted on Ripoff Report on 03/31/2011 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/SEARS-Home-Improvement-Rachel-Cheek/Longwood-Florida-32750/SEARS-Home-Improvement-Rachel-Cheek-Rachel-Cheek-Legal-Case-Manager-LACK-of-ACTION-Longw-712303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Gas bill?

AUTHOR: customerjim - (USA)

Hello,

I came across your report and being a HVAC technician I thought I might offer some help.  My first suggestion is to call your local gas company and ask them to check for leaks? This service is usually free.  Your report doesnt say if your on lp gas or natural gas?  If you have a tank in your yard and using lp gas in my area it is about 4.50/gallon.  Most of the tanks hold 250-500 gallons.  Your average home on lp gas will fill the tank 3 times during a heating season.  If you are on natural gas which is what I suspect, that monthly bill would be way out of line unless your forgetting the swimmimg pool your heating?  It does depend on weather, insulation, windows, temp. setting in house?, gas stove?, gas dryer?, gas water heater?  Just as an average, usually a family of four in a post 70's ranch home , with gas furnace of 90% eff. or greater, and a gas water heater during the winter month can expect about $350 gas bill.  While I will not offer any good will to Sears(frankly the hacks they hire for installations has ruined part of our HVAC industry) I can say for them that if there are no leaks present there is nothing they can do to make the furnace "less efficient".  That big yellow sticker on the side of your furnace is set by the maker of the furnace and goes through gov. testing to confirm its efficiency.  Hope this helps, good luck
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