SEARS DOES NOT REFUND! Internet

Sears will NEVER get another dime from myself, my friends, family, Facebook Friends, and Blog readers again. I purchased a refrigerator on November 28th 2011 and cancelled due to the fact I was gifted one by a friend. I cancelled my order on December 3rd 2011. I have called numerous times and have spoken to managers that have told me anything from "It has been sent out" to "It hasn't even been cancelled." The refrigerator was never delivered the money was taken from my account and I cant even get a clear answer as to where my refund is. BUYERS BEWARE AND SHOP ELSE WHERE PLEASE. It is the Holiday season and I am out of $500 dollars until SEARS can see it in there heart to Refund me.