- Report: #942733
Complaint Review: SECURUS TECH
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| SECURUS TECH 14651 Dallas Parkway 6th floor
Dallas, Texas United States of America |
|
SECURUS TECH SECURUS TECHNOLOGIES Securus Correctional Phone Billing = White Collar Crime Dallas, Texas
*Consumer Comment: FCC
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Securus charges a minimum of $25, plus $6.95 activation fee. In Wisconsin they charge a "connection fee" of $4.42 for each call, plus .69 posted rate per minute. $19.57 was just charged for a 20 minute call, from 15 miles away. $1.35 more than posted rate + I also had a less than 1 minute dropped call @ $4.42 connection fee. SECURUS TECHNOLOGIES refused to credit because my account is set for incoming calls on a cell phone, not land line! Money in an account has nothing to do with what type of phone line you're using . IT'S A PREPAID ACCOUNT TO THEM!
The state of this country's economy, and the effect it has had its people, has been in the forefront of almost every political speech going back 4-5 years. As an American I am outraged that our government allows corrupt companies such as SECURUS TECHNOLOGIES exclusive access to state owned and operated assets WITH NO REGULATIONS!
In my opinion, this is a white collar crime! These people are committing crimes on innocent families, far worse than the crimes committed by many incarcerated men & women!
The state of this country's economy, and the effect it has had its people, has been in the forefront of almost every political speech going back 4-5 years. As an American I am outraged that our government allows corrupt companies such as SECURUS TECHNOLOGIES exclusive access to state owned and operated assets WITH NO REGULATIONS!
In my opinion, this is a white collar crime! These people are committing crimes on innocent families, far worse than the crimes committed by many incarcerated men & women!
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This report was posted on Ripoff Report on 09/17/2012 11:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/SECURUS-TECH/Dallas-Texas-75254/SECURUS-TECH-SECURUS-TECHNOLOGIES-Securus-Correctional-Phone-Billing-White-Collar-Crime-942733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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While you won't be able to do anything about the overall high cost of these calls, I would suggest filling out an on-line complaint with the FCC concerning the dropped call. Of course, reach out to Securus via e-mail and address the issue with them first so you have the documentation of their failure to adjust your bill. I am going thru that right now. However, in my case they charged me for a full fifteen minute call when we were disconnected after the connection was made for a less than two minute call. We also have at least one or two interruptions from Securus coming on saying "no third party calls are allowed" when we are clearly not doing anything other than talking to each other. Also, since I filed the complaint I've noticed they've been blatantly letting us know we are receiving more attention via the monitoring of our calls by clicking on and off our calls.
Anyway, I've been doing this for over five years and yeah, it's highway robbery. I don't know how they get away with it but I have taken the stance I will fight where I believe it is feasible for me to do so. Pick your battles but definitely file an FCC complaint so there is a legal record and they have to respond to it. Also, if there is ever a class action lawsuit someone doing research has the ability to retrieve your info and contact you. Good luck.
Anyway, I've been doing this for over five years and yeah, it's highway robbery. I don't know how they get away with it but I have taken the stance I will fight where I believe it is feasible for me to do so. Pick your battles but definitely file an FCC complaint so there is a legal record and they have to respond to it. Also, if there is ever a class action lawsuit someone doing research has the ability to retrieve your info and contact you. Good luck.
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