- Report: #321634
Report - Rebuttal - Arbitrate
Complaint Review: SELECT COMFORT
SELECT COMFORTGlaaeria Mall RIVERSIDE, California U.S.A.
SELECT COMFORT SLEEP NUMBER BED is a piece of crap, refused to give back my money, TOOK 'EM TO SMALL CLAIMS COURT AND WON USE EXTREME CAUTION WITH THIS COMPANY RIVERSIDE California
*UPDATE Employee: Nonsense
*UPDATE Employee: Do not let other tell you how a mattress feels
*Consumer Suggestion: THE COMPANY SHOULD LOSE MONEY WHEN
*UPDATE Employee: If you send a bed back there is no restocking fee.
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I purchased a Sleep Number Bed from this company, paid 100.00 to have it delivered and set up. There were problems right from the start....the chamber on the right side kept on deflating, with the result that by morning, my wife would have a back ache. Within the free trial period, I called the company, they sent me replacement parts many times, the problem was never fixed....finally, I got fed up and asked them to take it back..they agreed, I had to spend 200.00 to ship the bed back to their headquarters in Minnesota. Meanwhile, they removed the charges but hit me with a RESTOCKING CHARGE of 500.00. Since this was financed with G.E. Capital (another un-responsive company) the finance arm of Select Comfort, they kept after me to pay them the 500.00. Since I refused, they added on additional finance charges and late fees..and reported my account as being delinquent to all the three CREDIT AGENCIES. At this time, I had enough.... I FILED A CASE AGAINST GE CAPITAL AND SELECT COMFORT IN THE SMALL CLAIMS COURT.....the poor idot of a store manager who represented Select Comfort had no defense, he was literally crying in front of the judge claiming that he had never been to court before...I presented my case in a logical, precise manner and advised the judge that Select Comfort sold me a defective product and how can there be restocking charges for such an item. He agreed and ruled in my favour. Even though the charges were removed, Select Comfot refused to inform the three credit agencies to remove the negative information. Finally, i sent a copy of the court order to them and once again, threatned to sue Select Comfort if they did not advise the three agencies to remove the negative information..they finally did. My advise to anyone dealing with this company is to understand that their warranty is useless, they will not take back the bed willingly, you will have to spend over 200.00 to ship it back, they may hit you with a huge restocking fee......AND DONT LET THEM TAKE YOUR OLD MATTRESSES....YOU MAY NEED IT...... India imports riverside, California
This report was posted on Ripoff Report on 03/27/2008 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/SELECT-COMFORT/RIVERSIDE-California-92504/SELECT-COMFORT-SLEEP-NUMBER-BED-is-a-piece-of-crap-refused-to-give-back-my-money-TOOK-E-321634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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