• Report: #854911

Complaint Review: SENSA PRODUCTS

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  • Submitted: Fri, March 16, 2012
  • Updated: Fri, March 16, 2012

  • Reported By: KEN — Garden Grove California United States of America
internet Internet United States of America

SENSA PRODUCTS Attempted to get refund for trial Internet, Internet

*Consumer Suggestion: Here's an excerpt of their Terms of Use...

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I signed up to try the SENSA FREE trial weight loss supplement program that is advertised all over the radio. To unsuspecting people you are actually signing up for 3 different things when you do this. First you are signing up to pay the shipping and handling fees, secondly you are signing up to pay $100.00 for the trial if you do not contact SENSA that you do not want it and lastly you are signing up for an auto-shipment program that is another $100.00 a month. The thing is that not all of this is disclosed to you and there is no way to opt out of all 3 things while signing up. I called to cancel the auto-shipping of more but the customer service agent did not disclose that I would be charged for the trial of $100.00. I requested a refund but was told it was too late but I was never informed of the policy.

This report was posted on Ripoff Report on 03/16/2012 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/SENSA-PRODUCTS/internet/SENSA-PRODUCTS-Attempted-to-get-refund-for-trial-Internet-Internet-854911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Here's an excerpt of their Terms of Use...


It's a link at the bottom of their free trial ordering page.

Terms of Offer
You have a full 30 days to try your SENSA 2-Month Starter Kit. If you enjoy SENSA, do nothing and you will be billed for the 2-Month Starter Kit one low payment of $89.95 at the end of the free trial on 4/15/2012. That's a 35% SAVINGS off the retail price! If you decide to keep your 2-Month Starter Kit, you will be automatically enrolled in our SENSA AutoShip Delivery Service. As part of the SENSA AutoShip Delivery Service, you will receive a fresh 2-month supply of SENSA every 60 days at the low price of only $89.95 so you never run out. You will be charged this price every 60 days, billed to your credit card, plus $0.00 shipping and handling.
If for any reason during the 30-day trial period you are dissatisfied with your SENSA product, simply log in to your account at mysensa.com or call Customer Care at (866) 514-2554 to cancel. You will need to generate a Return Merchandise Authorization (RMA) number and return all open and unopened product. Any free gift is yours to keep.
AL, CA, MI, MN and NJ residents will be charged sales tax at time of purchase. Customer is responsible for return postage.
Questions? Contact a SENSA Customer Care Representative toll-free at (866) 514-2554.
Return/Refund Policy:
AL, CA, MI, MN and NJ orders are subject to applicable sales tax. Shipping and processing fees are non-refundable. All sales after the 30 Day-trial period are final.

Please note that we cannot process packages marked "Return to Sender". Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by calling Sensa Customer Care at (866) 514-2554.

Customer Care

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