I stupidly sent for a trail packet of 2 samples of Acai Berry and Total Cleanse. Unfortunately right after I received the trial packets, I began receiving the bottles with 30 capsules. I immediately sent everything back unopened. I immediately called to cancel the order and since they had already withdrawn money from my account(how stupid of me to give out my debit card #)asked for a reimbursement.
Here's the chronology that followed:
11/21/08 received free trial bottle(Total Cleanse) plus $5.95 for shipping-order #595773
11/26/08 received trial bottle of Acai Berry
12/08/08 $89.31 withdrawn from bank account (description IP-2EnhancemyBody (8887717070KN)
12/22/08 $78.84 withdrawn from account under CleanseMyBodyStory(8882343438GB)Was given a Conf. # 1994341
12/25/08 Order #958891 received
1/02/09 $84.79 withdrawn from my bank account
classified as EasyBodyDeToxoxonline (8888582808KN)
1/3/09 received email from BBB acknowledging they had received my complaint.
1/5/09 Sent complaint to BBB of Florida. Received a Complaint #55063424 regarding SFL Nutrition LLC. BBB stated they would send complaint to company
1/09/09 $84.79 withdrawn from Bank account-description-Pure Body Cleanse
1/12/09 I sent a letter to Fulfillment asking for cancellation and refund. I was given a confirmation #1994341. I also stated that I had sent a complaint to BBB and request for reimbursement.
1/28/09 I called Total Cleanse Order#1336959 and asked to cancel and a refund. I was told I would get a refund within 7-10 business days. Conf. # 1383641
1/28/09-Received email stating that Order #958891 was cancelled for Total Cleanse.
2/3/09 Received email from BBB stating a need for update of my complaint on website http://www.bbbsoutheastflorida.org/DV.aspx?
2/4/09 received email from BBB stating that my complaint had been closed. But said to contact the following agencies for further assistance:
Division of Consumer Services
F)850-487-4177 or www.800helpfla.com
F) 850-410-1630 or www.myfloridalegal.com
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.