• Report: #993605

Complaint Review: SHAKLEE

  • Submitted: Tue, January 08, 2013
  • Updated: Wed, January 09, 2013

  • Reported By: Tom — Miami Florida United States of America
SHAKLEE
Pleasanton, CA Internet United States of America

SHAKLEE BAD SERVICE UNCARING ATTITUDE , Internet

*General Comment: Your complaint about the Shaklee phone service

*Consumer Suggestion: Shaklee Customer Service Issues

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This company has distributors who pitch the legacy of this company, however it is not even close to what it was once. This left leaning health company has lost the basics of customer service and will have people waiting on the phone for a very long tome and when they cant get through the departments for weeks the callers will attempt to call other contact numbers from the company and the representatives will not help at all. This company has lost the very principles that the once Shaklee corporation held strong.  Not only do they now promote all of the left lack of morals and promiscuity but the service and attention to care and respect has left them. It is a sorry sight to see. Dont waste your time with the promises of the representatives building the mlm it is all hype as one will find out when you need service and there is no one to give it or care about it.

This report was posted on Ripoff Report on 01/08/2013 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/SHAKLEE/internet/SHAKLEE-BAD-SERVICE-UNCARING-ATTITUDE-Internet-993605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 General Comment

Your complaint about the Shaklee phone service

AUTHOR: Sandra - ()

I have been in Shaklee since September 1970 and have found the phone people to be extraordinarily friendly and helpful.  When the computer problems happened, there were some long delays.  That can happen in any company.  As stated in the other rebuttal, if you would have gone to the person who sold the products to you, or the person who sponsored you, your needs would very probably have been met very quickly. 

Instead you chose to rant without any substantial facts and to denigrate the integrity of not just the corporation, but of all of us who are in Shaklee. 

I wonder if your own attitude has caused some of the problems you experience. When one is judgemental and unforgiving, life can be hard.

As a business leader for the past 44 years, I can attest to the fact that the home office has been amazingly responsive to our needs and concerns and the order takers have been the same.   Everyone cares and tries to help.

 

Sincerely,

A looooong time lover of Shaklee

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#2 Consumer Suggestion

Shaklee Customer Service Issues

AUTHOR: Tom M - (United States of America)

I have been an independent distributor for Shaklee for over 17 years and they have always had top notch customer service and lived up to their core principals in my experience. With that said, they are experiencing problems with their new internet system. They are in the process of changing over to a new system and even those of us who have been with them for a long time are having issues with wait times. My wife and I have spent a lot of time on hold with Shaklee and we have worked hard for our downline to get their issues resolved. I'm not sure who this person who wrote this is or what their motivation is but anyone who understands the Shaklee system of MLM should know that if you have an issue with anything the first place you go is your direct upline. They are there to help you succeed in any way the can. I would strongly suggest that this person get whoever got them into Shaklee involved to help them resolve their issues. If their direct upline cant help,go to the next level up. In a good MLM company like Shaklee we all know that nobody succeeds unless we all succeed. As for left leaning,I have no idea what he is talking about. The owner of the company,Roger Barnett hosted a fund raiser at his home for Mitt Romney. Those are not my politics as many I know ,including myself are Obama supporters but the beauty of a company like Shaklee and a business like MLM is it attracts people with different backgrounds and views and allows us to build our own business without interference
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