• Report: #597103

Complaint Review: SHIEKH SHOES

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  • Submitted: Mon, April 26, 2010
  • Updated: Tue, May 04, 2010

  • Reported By: Nataly — Almaty Internet Kazakhstan
SHIEKH SHOES
Shiekh Shoes 4083 E. Airport Drive Ontario, CA 917 Internet United States of America

SHIEKH SHOES failure to comply with the stated commitments, lack of customer care, not providing a paid reservation, ignoring letters and requests, fraud. Internet

*Author of original report: today 5 May. My order is not sent until now.

*UPDATE Employee: Customer Service Notes

*Author of original report: My order has not been sent yet

*Author of original report: The answer to a refutation.

*UPDATE Employee: Rebuttal

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About Shiekhshoes.com online store.
I found this store on Internet, I really like the shoes offered by this site. I have read the terms of delivery and payment. I made the order 15.04.2010. The money was blocked in the same day. Online store promised customers to process the order within 3-5 days and contact me email when my order is sent or if the required item is not available. Today is 27.04.2010, has passed 12 days from the moment of the order, but my order was not processed. All my questions regarding my order are ignored. Shipping status - pending not yet shipped. I have worked with many online shops of America, but Shiekh Shoes do bad reputation of the American trade such attitude towards customers.

This report was posted on Ripoff Report on 04/26/2010 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/SHIEKH-SHOES/internet/SHIEKH-SHOES-failure-to-comply-with-the-stated-commitments-lack-of-customer-care-not-pr-597103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

today 5 May. My order is not sent until now.

AUTHOR: Nataly - (Kazakhstan)

I checked on the parcel number on the USPS website.

USPS website says -
**The U.S. Postal Service was electronically notified by the shipper on May 2, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later. ***
This means that my order has not been sent until now. Today is May 5. I remind you that I made the order 15.04.2010. It has been 20 days, the order has not been sent. It is the confirmed fact. The fact is also that that you very long process orders, do not keep in contact with the client and ignore any questions concerning my order.



.



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#2 UPDATE Employee

Customer Service Notes

AUTHOR: Randy - (United States of America)

Customer Service Notes:

'5/4/2010 8:21:37 AM 'emailed customer tr# -amna

'5/1/2010 9:25:23 AM'Tracking CJ 246 731 832 us

'4/23/2010 5:33:32Thank you for your reply; your business is appreciated. I have gone ahead and moved your order to the shipping department along with SKU3 74248 in size 8.5. If the shoes pass our quality assurance, we will go ahead and ship out your order. You will receive a tracking number once the order is shipped. Once shipped, the funds will be adjusted to the new correct amount. If you have any other questions or concerns, feel free to contact us again. Thank you for shopping Shiekh Shoes. christian

'4/23/2010 1:16:01 PM' PM' sent 74248 sz 8.5 , 66733 and 66468 to qa. christian

'4/23/2010 10:41:55 AM' cstmr wants to replace n/a with 74248 in size 8.5.

'4/21/2010 4:17:17 PM'  Thank you for your recent order with Shiekh Shoes. Unfortunately, your order could not be completed in full because our warehouse recently informed us that one more of your items you requested are out of stock. Item #72767 is sold out in our chain. Would you like to replace the missing item with something else or would you like us to ship your order less the item that is unavailable? We are sorry for any inconvenience that we may have caused and not informing you with this information sooner. christian'

'4/21/2010 10:30:12 AM' 72767 = na -- shahbaz

'4/19/2010 11:36:05 AM' ok to process pronted by lelanie

'4/16/2010 5:22:05 PM' emailed customer for more billing info lelanie

'4/16/2010 8:53:40 AM'-non US bank-bill

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#3 Author of original report

My order has not been sent yet

AUTHOR: Nataly - (Kazakhstan)



Today, 30 April, but my order has not been sent until now. In response to my emails no answer. Online Shop blocked my money on my credit card but the shop does not want to send my order. Gone are all the announced date of formation of the order but nothing has changed.



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#4 Author of original report

The answer to a refutation.

AUTHOR: Nataly - (Kazakhstan)




And again lie and a lie! I have checked up the order for your site. Here that at you it is written concerning my order:




Order number not found or still processing. Please verify the order number and try again. Employees do not respond to the letter. If you give a rebuttal, you must show the facts but not your imagination! In this case, the fact is that the order is not processed, the order status is not changed, the employees do not respond to my emails.




If you have sent my order write me number of my parcel in  USPS.

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#5 UPDATE Employee

Rebuttal

AUTHOR: Randy - (United States of America)

Customer placed the order on 4/15 using a foreign credit card.  Since it takes an additional day to get authorization, and U.S. banks do not provide address verification, we contacted the customer for confirmation his card was not being used fraudulently.  Customer responded on 4/19 to confirm charge and we began to process order.  We notified customer on 4/21 one of the items was sold out, and customer informed us to replace the sold out item with new item on 4/23.  Order was processed and shipped with replacement item 4/23.
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