- Report: #567454
Report - Rebuttal - Arbitrate
Complaint Review: SHOPBLT.com
SHOPBLT.com15 Washington Rd Internet United States of America
*UPDATE Employee: Resolution
*Author of original report: Working on a Resolution
*UPDATE Employee: Unfounded complaint.
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I ordered a office/home hot & cold water dispenser online from s****.>
The dispenser I received coming out of the packaging looked like any other item that was cleaned to look new. It was obvious the item was most likely used or refurbished and probably sent back to the seller or manufacturer previously.
After setting it up and turning it on with water, the unit began to leak from the bottom. Also, the hot water dispenser never ever got hot or even warm.
After contacting the site by email and phone, they left confusing phone messages and emails as to how to process a return for replacement. Then, after using their online return form, I received another email stating it was too late for them to help me and they would not accept the return. They said to try the manufacturer.
Horrible customer service and the absolute wrong way to regain and retain business! I shop online constantly and return to those sites/vendors who provide good customer service and who look past the immediate $$ and treat each customer as an investment to foster a mutually benefiting relationship.
Sure, items can be defective and problems can occur with shipping and other errors but companies who exhibit the right way in dealing with customers are the ones who ultimately will succeed. If this report can steer at least a couple of potential customers from their site, then perhaps they will realize the cost of their lack of good business judgment.
DO NOT BUY FROM THIS WEBSITE!!!
This report was posted on Ripoff Report on 02/10/2010 01:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/SHOPBLTcom/internet/SHOPBLTcom-Bottom-Line-Telecommunications-Corporation-Ordered-a-new-hotcold-water-dispen-567454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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