- Report: #95382
Report - Rebuttal - Arbitrate
Complaint Review: SHOPNBC, VISCOM, E.C.S.USA
SHOPNBC, VISCOM, E.C.S.USASHOPNBC.COM, ECSUSA.COM,V2PREMIER.COM Internet U.S.A.
SHOPNBC, VISCOM, E.C.S.USA Shop NBC ripoff WRONG PARTS IN LAPTOP Fremont Internet
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network cards was different than what it should be.
So come to find out w/some research that the device that was on my computer was a realtek wireless mini pci 8180l card. But because it is sold as a centrino(R) it should have came with a intel(R)pro/wireless 2100 card mini pci. So I called up viscom to let them know what was going on & that I would like the card to get replaced W/the right one that should be in there.
The tech or techs that i spoke to within that month all gave different answers & excuses to
why it's in there, from "If it's working then what's wrong? to "It is the intel(R) pro/ wireless 2100 in there w/the wrong drivers" no
help from them even their supervisor said "there is nothing wrong with it so why fix it?" at least that is what the tech told me.
I gave intel(R)a call the first time they were not much help. Told me to try reinstalling new drivers. So I did & it did not work. Called again finally someone asked me what I wanted them to do so I told them all I want is my computer to have the right parts.
After that it took a while but I finally got a call from ECS they were very eager to talk to me & left messages twice within two days. Finally got a hold of me & tried to convince me to keep the card because it had additional features & saying that the computer was better with it. I don't know if it is or isn't.
All I knew is that I wanted it to have the right part or parts in it. If I would have kept it they said to just take off that centrino(R) sticker off because it was non-compliant & was not a centrino. BUT WAIT A
MINUTE DIDN'T I BUY A CENTRINO?. Well thats what the guy said on T.V. maybe it was just a fluke but I would suggest you check your laptop if it is a centrino(R)designated brand.
Just to make sure, I got mine fixed. It was a compromise though I could not get the modem integrated like before with the combo card so they did a quick fix & gave me a modem card to fit in the pcmcia slot in case I needed dial-up so if that's a big issue for you don't
do the swap. One thing after I called intel(R)
they were very prompt at replacing the parts & getting in contact w/me. BUT I WILL NEVER BUY FROM THEM AGAIN!
This report was posted on Ripoff Report on 06/18/2004 02:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/SHOPNBC-VISCOM-ECSUSA/internet/SHOPNBC-VISCOM-ECSUSA-Shop-NBC-ripoff-WRONG-PARTS-IN-LAPTOP-Fremont-Internet-95382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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