- Report: #95382
Report - Rebuttal - Arbitrate
Complaint Review: SHOPNBC, VISCOM, E.C.S.USA
SHOPNBC, VISCOM, E.C.S.USASHOPNBC.COM, ECSUSA.COM,V2PREMIER.COM Internet U.S.A.
SHOPNBC, VISCOM, E.C.S.USA Shop NBC ripoff WRONG PARTS IN LAPTOP Fremont Internet
network cards was different than what it should be.
So come to find out w/some research that the device that was on my computer was a realtek wireless mini pci 8180l card. But because it is sold as a centrino(R) it should have came with a intel(R)pro/wireless 2100 card mini pci. So I called up viscom to let them know what was going on & that I would like the card to get replaced W/the right one that should be in there.
The tech or techs that i spoke to within that month all gave different answers & excuses to
why it's in there, from "If it's working then what's wrong? to "It is the intel(R) pro/ wireless 2100 in there w/the wrong drivers" no
help from them even their supervisor said "there is nothing wrong with it so why fix it?" at least that is what the tech told me.
I gave intel(R)a call the first time they were not much help. Told me to try reinstalling new drivers. So I did & it did not work. Called again finally someone asked me what I wanted them to do so I told them all I want is my computer to have the right parts.
After that it took a while but I finally got a call from ECS they were very eager to talk to me & left messages twice within two days. Finally got a hold of me & tried to convince me to keep the card because it had additional features & saying that the computer was better with it. I don't know if it is or isn't.
All I knew is that I wanted it to have the right part or parts in it. If I would have kept it they said to just take off that centrino(R) sticker off because it was non-compliant & was not a centrino. BUT WAIT A
MINUTE DIDN'T I BUY A CENTRINO?. Well thats what the guy said on T.V. maybe it was just a fluke but I would suggest you check your laptop if it is a centrino(R)designated brand.
Just to make sure, I got mine fixed. It was a compromise though I could not get the modem integrated like before with the combo card so they did a quick fix & gave me a modem card to fit in the pcmcia slot in case I needed dial-up so if that's a big issue for you don't
do the swap. One thing after I called intel(R)
they were very prompt at replacing the parts & getting in contact w/me. BUT I WILL NEVER BUY FROM THEM AGAIN!
This report was posted on Ripoff Report on 06/18/2004 02:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/SHOPNBC-VISCOM-ECSUSA/internet/SHOPNBC-VISCOM-ECSUSA-Shop-NBC-ripoff-WRONG-PARTS-IN-LAPTOP-Fremont-Internet-95382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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