Be real clear about this, Simmmons Mattress Company makes bad mattresses. Not only that, but they do not honor any part of what we as a consumer understand to be a "warranty". See, they have a loop hole...it's called finding any kind of stain they can because this voids out any warranty. A drop of coffee; blood; anything...warranty gone! They tout a ten year warranty. These mattress manufacturers have less credibility than a car salesman or an attorney.
Now here's my beef. I bought a Beauty Rest about 15 months ago. The fabric is deteriorating. Yes, it's splitting; separating; tearing; erroding; corroding...anything you want to call it. It's nearly in shreds. (I'll be happy to email you photo's if you like!)
Guess what?? When I called the company, they said that the warranty doesn't cover the "fabric" because this is not considered a "workmanship" defect. "Huh?" This mattress is in shreds...it's a piece of junk and I'm not talking the cheap model! Simmons is obviously buying cheap crap materials from China that has no quality and they refuse to stand behind what they imply as a "Warranty". Simmmons clearly falls under the RIP OFF company of the year for me.
Forget about the stores supporting you. They pass you on to Simmmons.
Ya gotta love this. I filed a complaint and wanted to exercise my rights under the warranty. When I spoke with Amy Breazel, Consumer Service... "Supervisor" I want you to know...she basically told me I'd see a new mattress when hell freezes over. She even "thanked me" for giving her the oportunity to serve me. I felt like I just came from the Proctologists office!
Bottom line is this...DO NOT BUY A SIMMONS MATTRESS. They are not reputable; they make junk; they sell junk; they imply false warranties which they have no intention of ever honoring. Trust me, this is not an isolated incident. If you are considering buying a mattress, DO NOT buy Simmons brand.
Okay, now I've come to grips with the reality that I'm not going to get anything that has any resemblance of "what I expected from a warranty".
So I get this email from another consumer that's also had it with Simmons. He's starting a "class action" lawsuit against Simmons and he didn't have to ask me twice. Better yet...doesn't cost me a nickel....or you either!! Send me your email address and we'll get you on the list. At the very least, we hope to get a new mattress or a refund. Those participating in the intitial class action can also be a part of any punitive damages awarded. Any claims you file on your own, you would not get any of these benefits. Do you like FREE?? (Don't throw away your mattress though!)
I've had it with this friggin company! Contact me by email as soon as possible and lets show this company that we've had enough and are not going to take it any more.
U.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.