• Report: #160593

Complaint Review: SINGER LAZER STORM - SARAH ROBERT - SINGER

  • Submitted: Thu, October 13, 2005
  • Updated: Tue, October 18, 2005

  • Reported By:Calhan Colorado
SINGER LAZER STORM - SARAH ROBERT - SINGER
4540 Worth Street Los Angeles, California U.S.A.

SINGER LAZER STORM - SARAH ROBERT SINGER VERY BIG SCAM AND RIPOFF Big RipOff, No Customer Service, Wrong Quanities and Billing OVERCHARGE Los Angeles California

*Consumer Comment: COPY&PASTE...COPY&PASTE...COPY&PASTE...

*UPDATE Employee: Wind Storm

*Author of original report: Mis Read Johnny K

*Author of original report: Customercare@singerlazer.com

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Found on info commerical ON TV - Don't even call, no way to back out even if you hang-up. Computer voice keeps trying to sell you add-ons or additional items. Some you can answer yes or no but the last one a monthly reoccurring charge has no option. Can't get an operator.

Received box, do not open box, open invoice first and see quainties and billing. My order was 4 times the amount and billed over $400.00 to my credit card. Call shipping company and send box back as refused. Again - Do not open box!

Call you bank and submit dispute or wrong charge against this company. You will get your money back.

Write FCC, FTC, and BBB immediately! It works

I tried to email their web site and got no response. I called the toll free number several times and was put on hold for 20-50 minutes and then they disconnected me.

This company needs to be shut down! Please write FCC, FTC and BBB as soon as possible. Addresses can be found on their web site.

By the Way - What does Johnnie K of Groveland, FL has to do with a company in CA?

This is the biggest CON and RIPOFF on TV.

Steve
Calhan, Colorado
U.S.A.

This report was posted on Ripoff Report on 10/13/2005 07:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/SINGER-LAZER-STORM-SARAH-ROBERT-SINGER/Los-Angeles-California-90063/SINGER-LAZER-STORM-SARAH-ROBERT-SINGER-VERY-BIG-SCAM-AND-RIPOFF-Big-RipOff-No-Customer-160593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

COPY&PASTE...COPY&PASTE...COPY&PASTE...

AUTHOR: Tiffany - (U.S.A.)

Carmela is up to her old antics again. This is the exact rebuttal she copied and pasted to Ardella in Brookville, Ohio.
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#2 UPDATE Employee

Wind Storm

AUTHOR: Carmela - (U.S.A.)

Wind Storm

October 17, 2005

Dear Steve,

I am the customer service manager of the company, please understand it was not our intent to deceive you in any way, our intent was to ship you a quality product.

Our automated ordering system provided you with an option either to accept (by dialing 1) or pass (by dialing 2) on the two additional units for the price of 1 offer. If there was a misunderstanding with your order, we apologize and we will correct it immediately.

We do not add additional item's on customer orders. As you may know all of our calls are recorded and if you wish the record of your order, we will make it available at your request. We make every effort to refund in a timely manner, if you are requesting a refund, please provide us with a full name and address, so we can process your request immediately.

Please understand that in order for a credit to be processed, we must first issue a call tag so the merchandise can be picked up via UPS, upon the item being returned to the fulfillment Center it is checked and the appropriate credit is processed.

Please recognize that this process takes 2-3 weeks. We would like to thank you in advance for your patience and understanding.

If you would like to contact our customer service department, please do so via e-mail at customercare@stormvac.com we will respond immediately and do all within our power to satisfy you.
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#3 Author of original report

Mis Read Johnny K

AUTHOR: Steve - (U.S.A.)

Sorry Johnny K, I missed your ripoff report. You are just another victim.
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#4 Author of original report

Customercare@singerlazer.com

AUTHOR: Steve - (U.S.A.)

I got many rejects when trying to email their so called customer care. I found out several Internet Providers have block their IP address becuase of complaints. I was able to get it through on AT&T but never got an answer. Don't forget, write FCC, FTC and BBB.
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