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  • Report: #574042

Complaint Review: SIRIUS Satellite Radio

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  • Submitted: Tue, February 23, 2010
  • Updated: Mon, July 18, 2011

  • Reported By: Gary — Logan West Virginia Virgin Islands (US)
SIRIUS Satellite Radio
P. O. BOX 78211 Phoenix, Arizona United States of America

SIRIUS Satellite Radio AUTOMATIC RENEWAL EVEN AFTER I SOLD THE VEHICLE! Phoenix, Arizona

*Consumer Comment: Sirius Renewal

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We owned a vehicle for several years that had SIRIUS Satellite Radio.  We traded the vehicle in April 2009.  We were paid up until November, so I let the service continue because I listened on the internet. SIRIUS kept sending me invitations to renew for a super deal etc.  But I declined.  When I failed to be able to access the system, I assumed the service had ended and that was fine.  Then, much to my surprise, in February, I get an invoice for $36.90. When I call, they "explain" to me that they AUTOMATICALLY RENEWED my subscription as a "service" to me!!!!  What????  I questioned the supervisor, John M., about the legality of this and he indicated that the billing practice had been tested in court and it is legal.  I can't believe they can renew me without my consent!  Then when I went online to cancel it, I discovered that I could do everything else to the account but cancel it!  Surprise!  The ONLY way that can be done is by a phone call.  So, I called again. This time they informed me that the account had actually already been sent to a collection agency on Feb. 18th.  So, when I call the collection company, they say the account hasn't hit their books yet.  I casually ask the person from NCO Collecting Agency, "Do you get a lot of complaints about SIRIUS Radio?"  The lady laughs and says, "Oh, don't get me started!"  Obviously, they also know this is a MAJOR scam.  If this practice isn't illegal, it certainly should be; because it is clearly immoral!  It is companies like SIRIUS that give all business people a bad name!

This report was posted on Ripoff Report on 02/23/2010 08:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/SIRIUS-Satellite-Radio/Phoenix-Arizona-85062-8211/SIRIUS-Satellite-Radio-AUTOMATIC-RENEWAL-EVEN-AFTER-I-SOLD-THE-VEHICLE-Phoenix-Arizona-574042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Sirius Renewal

AUTHOR: mmw - (United States of America)

I have also found myself in this same situation! They pick and choose who they do this to because my husband and I didn't renew at the same time and only I was billed. When I called they gave me the run around and said they set me many letters in the mail, but they didn't send me any. I never agreed to an auto renewal and received bills and phone calls every year for me to renew my subscription. This year I traded in my vehicle and opted not to transfer to my new car. That's when they chose to steal my money and send me a collection notice. I've never heard of a company stealing money because you didn't want to renew their services. They should be charged for theft and lying about contacting their customers who don't want their service anymore!
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