• Report: #987050

Complaint Review: SLEEP EXPERTS

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  • Submitted: Wed, December 26, 2012
  • Updated: Wed, January 02, 2013

  • Reported By: ROBIN — CARROLLTON Texas United States of America
SLEEP EXPERTS
2000 Dallas Parkway Suite 200 PLANO, Texas United States of America

SLEEP EXPERTS TOOK MERCHANDISE BACK BUT DID NOT REFUND MONEY BACK TO MY CREDIT CARD PLANO, Texas

*Author of original report: SLEEP EXPERTS MADE IT RIGHT

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We purchased a mattress and adjustable base bed which was told just loud in store becuase used alot they delivered sounded like mac truck in bedroom so they brought another sounded same way spoke with District manager Ron Berry he agreeded to take back bases and replace with regular boxes and refund the difference now credit card statement has come and no refund. Also turned in perscription for medical use for mattress set and they were also supposed to return sales tax money of $269.91 to us and did not. We purchased another matterss and spent $2000.00 with them 5 years ago and already having to replace does not meet warranty expectations to replace I guess we should have learned from the first experience. Worst experience I have ever had and they have kept $2522.28 dollars this is wrong for people to ripoff people like this. We are in our 50's and work hard for our money only to get it taken by some shady company. Sleep Experts

Total money this company took from us $2792.19

This report was posted on Ripoff Report on 12/26/2012 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/SLEEP-EXPERTS/PLANO-Texas-75093/SLEEP-EXPERTS-TOOK-MERCHANDISE-BACK-BUT-DID-NOT-REFUND-MONEY-BACK-TO-MY-CREDIT-CARD-PLANO-987050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

SLEEP EXPERTS MADE IT RIGHT

AUTHOR: ROBIN - (United States of America)

Sleep Experts said it was an accounting error and has made correction and they have made things right and money has been put back on our credit card and sales tax refunded. Please delete this posting.

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