- Report: #536518
Report - Rebuttal - Arbitrate
Complaint Review: SLEEPY'S
SLEEPY'Swww.sleepys.com Internet United States of America
SLEEPY'S SLEEPYS THE MATTRESS PROFESSIONALS SLEEPY'S SELLS DEFECTIVE MATTRESS TO SENIOR CITIZEN / NO RESOLUTION Internet
*Author of original report: To David K
*Consumer Comment: sleepys will not help me
*Author of original report: SLEEPY'S RESOLVED PROBLEM
*General Comment: This automated (canned) response is typical of scams.
*Author of original report: E-mail to customer service - Undeliverable
*UPDATE Employee: Here to Assist
A mattress was bought for my mom (A senior citizen) about one tear ago from Sleepy's.
In under a year - The mattress has formed a large indent in the middle. My mom is a petite woman and weighs 100 pounds. This should not be happening. It is extremely painful for her to sleep on this mattress. She called Sleepy's and they informed her that this was "normal". She awakes each morning with terrible back pain because of sleeping in the indent in the mattress.
The mattress is defective if it did not last even for one year.
Sleepy's sent over their "experts" to measure the indent and investigate, take photos etc. A few weeks after that they informed her that the indent falls within their "normal" range and they will do nothing about it.
The "experts" that came over to investigate work for Sleepy's - Of course they are going to report that this is normal...So that Sleepy's does not have to do anything about their defective merchandise.
Sleepy's informed my mom that this is "normal"....And that the mattress should conform to the body - However - It is not a tempur pedic mattress (The sponge kind)....This is a mattress that is supposed to last for 15 years. My mom is tiny and weighs very little.
My mom cannot afford to purchase one mattress per year - As I'm sure no one else can - or should have to.
Sleepy's will not replace the mattress...In the meantime my mom has back pain every day from sleeping in a valley on a mattress that is under one year old.
According to Sleepy's - The matter is closed.
Sleepy's should be ashamed to sell a defective mattress to a senior citizen and then not correct their mistake. This mattress was supposed to last for 15 years.
This report was posted on Ripoff Report on 12/09/2009 10:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/SLEEPYS/internet/SLEEPYS-SLEEPYS-THE-MATTRESS-PROFESSIONALS-SLEEPYS-SELLS-DEFECTIVE-MATTRESS-TO-SENIOR-CI-536518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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