- Report: #923055
Report - Rebuttal - Arbitrate
Complaint Review: SMAC
SMACKerrville, Texas United States of America
SMAC SHANE MATLOCK AND COMPANY Fraudulent company advertising business leads for insurance agents. Kerrville, Texas
*REBUTTAL Owner of company: This is a false report
They guaranteed the leads and if we were not able to run a quote for the company, that lead would be replaced. Stay away from this company! It has now been approximately 3 weeks and no leads.
I contact both Scott and Shane, co-owners of Shane Matlock and Company, with my displeasure about their services and requested a refund of the $2250.00. After all, three weeks, no leads, no contact was the basis for my request for a refund.
The response from Scott and Shane were " well the $225.00 has already been paid to our telemarketers for the time on the phone, therefore we cannot refund your money." I told Scott and Shane, I paid for 10 group health insurance leads, not for the salary of their employees and it was not my fault if they could not produce the leads. Scott said, well I'll discuss that with Shane and get back to you.
Update: Scott just called with a hot lead for a restaurant that wanted group health insurance. According to Scott they have group health insurance with Nationwide! Nationwide DOES NOT offer group health insurance. Scott says " I haven't nailed it down yet but it's a restaurant in Houston. I told Scott that I sent them a email a week ago to stop trying to make leads for our agency because it wasn't working out! He told me today, there is no way we are going to refund you the $225.00!
This company Shane Matlock and Company does not provide the services they promised and refused the request for a refund.
This report was posted on Ripoff Report on 08/06/2012 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/SMAC/Kerrville-Texas-78028/SMAC-SHANE-MATLOCK-AND-COMPANY-Fraudulent-company-advertising-business-leads-for-insurance-923055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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