- Report: #825251
Report - Rebuttal - Arbitrate
Complaint Review: SMART START
SMART START5551 S. Pennsylvania Lansing, MI 48911 Lansing, Michigan United States of America
SMART START ,FALSE VIOLATION, MADE ME AN EXTRA $50.00 AFTER FALSELY REPORTING A "VIOLATION" TO SMART START. DEVICE HAS ONLY BEEN ON FOR ONE MONTH Lansing, Michigan
*Consumer Comment: No Sympathy?
*Consumer Comment: Welcome to the Cash Extraction Machine
*Consumer Comment: Somehow, I can't feel any sympathy for you...
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I had the device installed for $200.00 and that covered the first 2 months. Every other month is $160.00. On a Friday night (friday the 13th it just so happened to be!) I was leaving a hospital after visiting a friend, got in to my vehicle and blew in to the machine (following proper protocol, as I had done this entire time with no problems) The first blow read: VIOLOCK4days. Then it had be blow about 30 seconds later and it then read "PASS". My heart sunk. The first thing that came to mind is, THIS IS A SCAM! I had done absolutely NOTHING wrong to put myself in jeopardy of blowing "dirty". I go online and found out that I am not alone when it comes to Smart Start. A lot of other people have fallen victim to this scam/trap. I broke in tears at the place where this device was installed, because I do not have $50.00 to just hand out for doing NOTHING wrong! I drank water before blowing in to the device, had not eaten anything a LONG time before blowing in to the machine, nothing was out of the ordinary. I now suffer severe anxiety to even drive. Every time I get in to my car I am scared to death that there is going to be another violation and there is nothing I can do about it. I should not have to feel like a victim.
It has been almost 4 years since I have drank and now this is haunting me. I feel like I should not have to defend myself because NOTHING I did was wrong. I demanded answers when I had to get the device off "lock". The guys at Auto Lab gave me the run around, and a bunch of stutters. They said that "Smart Start" leaves them in the dark when it comes to explaining why there was a violation. They explained that it wasn't an alcohol related offense (no kidding?) that it was a violation because I missed a "rolling retest" which is IMPOSSIBLE because I had JUST started my vehicle. I feel like I have been taken completely advantage of. I have no idea who else to take this up with. I do not know what I will do if this happens again.
This report was posted on Ripoff Report on 01/19/2012 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/SMART-START/Lansing-Michigan-48911/SMART-START-FALSE-VIOLATION-MADE-ME-AN-EXTRA-5000-AFTER-FALSELY-REPORTING-A-VIOLATIO-825251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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