- Report: #283095
Report - Rebuttal - Arbitrate
Complaint Review: SMC (Specialty Merchandise Corporation)
SMC (Specialty Merchandise Corporation)996 Flower Glen St. Simi Valley, California U.S.A.
SMC (Specialty Merchandise Corporation) You don't get what they say. It went wrong pretty fast. Simi Valley California
*Author of original report: SMC (Specialty Merchandise Corporation), Simi Valley, California, UPDATE
*Consumer Suggestion: How to get your money back
*Consumer Suggestion: We can stop this company.
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Here's what I did first: I called my credit card company. They confirmed that SMC charged my card 10/23/07. There was also $29.95 on hold for eMerchantClub. Remember the website I said I've never asked for? I asked to close my account, which they did. They are sending me a new card. If I can't get my money back from SMC, I will have to dispute the charge with my credit card company. I hope it won't be necessary. Then, I called SMC to know exactly how to cancel my membership (1-877-523-9088). If you have a recording device, answering machine or else, I would suggest to record the automated message with Kerry Cox speaking; there's a lot to pay attention to. At one point, he will tell you that you should insure the package for $100 in order to track it. False statement! You don't have to insure to track. Then, I took an inventory of the membership kit for my file. Then, I wrote a letter to SMC. I specified that I contacted my credit card company and that they will no further accept charges from Specialty Merchandise Corporation nor from any related companies (like eMerchantClub, LLC). I also included an excerpt from their Money Making Manual: Getting Started, page 38 stating that : '30-Day Examination Period. If, for any reason, you are not fully satisfied and delighted with SMC's programReturn your Membership Kit within 30 days of joining SMC and you'll receive a full refund of any membership monies you have paid (excluding shipping and handling), and you will owe us nothing.'
I decided to ship Next Day ($30), we never know I made 2 photocopies of the receipt and included the original with the letter. I sent it Certified Mail plus signature required ($2,65). I had also wrote a letter to eMerchantClub which I sent Certified + signature as well. The 2 companies have the same exact address. Weird.
Nobody has to accept an envelope or a package. I hope they will.
If I did everything right AND if I am lucky, I will get my money back. Are you betting on it?
I will keep you posted.
Alden, New York
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This report was posted on Ripoff Report on 11/05/2007 04:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/SMC-Specialty-Merchandise-Corporation/Simi-Valley-California-93065/SMC-Specialty-Merchandise-Corporation-You-dont-get-what-they-say-It-went-wrong-pretty-283095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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