- Report: #364776
Report - Rebuttal - Arbitrate
Complaint Review: SMC - Specialty Merchandise Corporation
SMC - Specialty Merchandise Corporation996 Flower Glen Street Simi Valley, California U.S.A.
SMC - Specialty Merchandise Corporation false claims, liars, extortion of "fees," no refund for cancellation, rip-off, fraud Simi Valley California
After receiving my authorization number and hanging up, I decided to do some research on the web and, as you might expect, I discovered that there were numerous complaints regarding the business practices of SMC. I immediately decided to cancel my membership and, the very next morning I called to do so. Unfortunately, I discovered that speaking to a human being at SMC was relatively impossible. When I finally did, I told them that my husband had told me that he definitely did not want to participate in this business and I wanted to cancel. I was given no further instructions on what to do beyond notification at the phone number. I wanted to be sure, after all of the horror stories that I had read, that no money would be taken from me, so I called my credit card company that day and cancelled that card. I explained to the credit card company the reason for my cancellation. This was only the next day after opening my account with SMC. A couple of weeks later, I was contacted by someone from SMC asking me to set up an appointment to talk to a coach about my website! I told them that I would not need a website because I had cancelled my SMC account. They said, No problem, and I heard nothing further from them. Shortly after that I received my membership packet in the mail. I wrote my first letter to SMC, reminding them that I had cancelled my membership and asking them what I should do with my kit. I got no reply. A few weeks later, I got a bill from SMC for a membership payment of $39.95 and an original contract amount of $464.40! I called the company and, with great difficulty, got to speak to a representative who told me that I had not cancelled within the 30 day period and had not returned the membership kit in the allotted time. I told him my entire story and he all but called me a liar. I sent the kit back to the Simi Valley address on the bills that were sent to me. I also received another package from SMC, which I surmise probably contained catalogs, but I refused it and it was returned by the post office. Contrary to what I had been told by Gwen, the initial cancellation request had to be in writing. I did everything in the way that I was told that first night when I signed up. Since then, I have written several letters and each time get a form letter denying my request to cancel my membership. They fully expect me to pay the full $464.40 or they will turn it over to collections! This company is a rip-off and a scam. I am filing a complaint with the Better Business Bureau and everywhere else that I can to expose them for the frauds that they are. I am also consulting an attorney. I never agreed to a contract and they have no signature or voice authorization for anything of the sort. I am outraged.
Fort Collins, Colorado
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This report was posted on Ripoff Report on 08/19/2008 09:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/SMC-Specialty-Merchandise-Corporation/Simi-Valley-California-93065/SMC-Specialty-Merchandise-Corporation-false-claims-liars-extortion-of-fees-no-refun-364776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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