- Report: #931096
Report - Rebuttal - Arbitrate
Complaint Review: Sales & Marketing Group, Inc. | Ripoff Report Verified™ …businesses you can trust. Dedicated to 100% customer satisfaction. SMGI's goal to generate new revenue and customers for clients through creative sales and marketing solutions. SMGI provides solutions necessary to meet marketing needs. Relationship Management, Event Planning, Market Research, SEO, New Product Launch, Brand Management, Public Relations, Social Media
SMGI Sales and Marketing Group Inc.500 Office Center dr Fort Washington, Pennsylvania United States of America
Sales and Marketing Group, Inc. REVIEW: SMGI dedicated to 100% customer satisfaction. Expert teams and diverse capabilities, Sales and Marketing Group, Inc applies knowledge, experience, and innovation to develop and deliver proven solutions to clients that are looking to expand their marketing, account management, and sales needs. SMGI’s expertise and focus allows Fortune 500 clients to meet important marketing goals.
*UPDATE: Sales & Marketing Group, Inc. (SMGI) pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits clients and employees, assures them of complete satisfaction and confidence when doing business with a member business. SMGI recognized by Ripoff Report as a Verified Safe™ business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Sales & Marketing Group, Inc. (SMGI) for its commitment to excellence in client and employee satisfaction.
Sales and Marketing Group, Inc and its diverse workforce provide world-class marketing solutions to its Fortune 500 clients. SMGI empowers their people, and cultivates them to help them develop into future leaders. It is because of this commitment to employee growth and retention that SMGI has enjoyed double-digit growth and geographic expansion every year it has been in business.
Sales and Marketing Group, Inc employees work hard and play hard, and every corporate employee is afforded 2 hours of daily personal development time to take them to the next level of their career. [continued below]....
Ripoff Report’s discussions with SMGI have uncovered an ongoing commitment by the company to total client and employee satisfaction.
All prospective employees are required to spend one full day with the company before an offer is extended to join the team. “We look for someone who is dynamic, flexible to our Fortune 500 clients’ needs, and who desires to move up the ladder quickly,” said Tim Koontz, Director.
”With our expert teams and diverse capabilities, we can offer a variety of solutions to satisfy your organization’s marketing and brand management needs. Contact us for a free consultation so we can show you the value of teaming up with SMGI.
SMGI offers a higher compensation and bonus structure than any of its competitors, and it is important that its new hires understand its clients’ goals and their role in fulfilling them. Not all of their client projects involve glamorous ad campaigns or corporate event planning, and SMGI makes sure that the job and the potential new hire are a perfect fit for each other. The hiring process involves 3 rounds of interviews, which gives the potential employee a comprehensive process to ask questions and get real answers to evaluate the job they will be doing, and the compensation package SMGI offers. This type of hiring process is unparalleled in the marketing industry, and makes for happier, more engaged employees who get a chance to not only be interviewed for a position, but also to interview the company that is looking to hire them.
Once an employee is hired, he or she is able to roll up their sleeves and get to work right away. Landon Atkinson, Director of Marketing, is a former entry-level Account Executive and knows just how much opportunity is available. “Opportunities are endless at SMGI. There is a lot more experience to be had compared with entry-level positions elsewhere.”
SMGI listens carefully to client and employee concerns and sees them as an opportunity to learn and become more responsive. By always putting its employees first, SMGI has been able to grow rapidly and respond quickly to client needs. “Marketing is a demanding field,” said Tim Koontz, “And client demands can change quickly. Our employees are given the best training and tools in the industry so they can execute on behalf of our Fortune 500 clients.” Because of its commitment to employees, SMGI won the prestigious Best Place to Work award from the Philadelphia Business Journal.
The information provided in this report is based on comments made by Tim Koontz during an on-site inspection held by a third party verification company with no biases toward Sales and Marketing Group, Inc.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Sales and Marketing Group, Inc. deals extensively with outsource sales, marketing and advertising projects. Their clientele include companies such as Verizon and AT&T, as well as several energy corporations. In addition, they also deal in brand management and event planning.
SMGI begins their sales process by first contacting the key decision maker. For example, if their client were an apartment complex, they would contact the property manager or leasing agent. From there, they plan an event in which they pre-market, host, and follow up in order to close the sale.
When dealing with a complaint, SMGI provides 24 hour customer service and promises a one week turnaround.
During the course of the onsite interview, Mr. Koontz described an instance when a client was not satisfied with the level of service they received: “A client claimed he did not get all the services that was described when they signed up for cable service. I gave the customer back their money for that time period and he was satisfied with the results.”
When addressing the complaints that were made by former employees about not receiving proper payment for work, Mr. Koontz said that in order to resolve these issues: “[Employees] were paid out commission whether [they] were owed or not.” He went on to say that: “Service is number one and this is communicated to our clients during the first sentence that a sales person speaks.”
In order to reduce complaints against SMGI, Mr. Koontz explains that: “[The company has] taken on the attitude that if someone brings up a claim, it must have some validity to it.” In addition, they are more focused on the relationships they form with their employees, knowing that disgruntled workers are more likely to make complaints upon leaving the company.
When asked what SMGI’s relationship with CXN looked like, Mr. Koontz stated: “On paper none. They are out of business. 6 people from CXN work for SMGI.”
SMGI is very appreciative to be a part of the Corporate Advocacy Business Remediation and Consumer Satisfaction Program. They believe it will give customers a true picture of their brand.
As a leader within SMGI, Mr. Koontz most often advises employees on how to make their clients happy. When asked how he provides this guidance, he explained: “If there is a complaint, we figure out what it is. We conduct internal audits and follow up with compliant. In addition, we aim to create policies that will eliminate the problems for good.”
Sales & Marketing Group, Inc. (SMGI) / Management Statement
” Sales and Marketing Group, Inc employees have expressed that they feel valued working for Sales and Marketing Group, Inc. The company’s headquarters are structured in a way that fosters collaboration and teamwork, with lounges set up in common areas so that employees can share best practices. Employees who have private offices always leave their doors open, encouraging spontaneous conversation and collaboration.
One thing that is great about working here is that all employees get together every Thursday after work to celebrate company successes,” said Landon Atkinson, Director of Marketing. Employee feedback and surveys reveal comments such as this: “If you’re serious about your career, great place to get foot in the door. Amazing experience so far. First job position taken after college graduation, and I advanced within 7 months of being in an entry level position. Four years with company, still growing in upward mobility.”
This kind of employee satisfaction drives client engagement. Unlike other companies who struggle with employee performance, happy and productive employees have been SMGI’s DNA since inception. The company’s event marketing division is now responsible for 34% of all sales for a major multi-national Fortune 50 client, with better results than its internal marketing teams."
” We thrive off a competitive, structured environment on all levels,” said Tim Koontz, Director. “This belief has allowed us to expand our company from a small start-up team to a nationally recognized organization making a very large footprint in the marketing community.”
Ripoff Report was pleased to learn that SMGI’s past and current approach is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM SMGI
Sales and Marketing Group, Inc recognizes that if handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, SMGI has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great employee and client experience.
In summary, after our review, which included discussions with all top SMGI management, Ripoff Report is convinced that SMGI is committed to an enhanced and comprehensive complaint review and resolution process, resulting in total satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
------------------------------------------------ NOW TO THE ORIGINAL REPORT THAT WAS FILED
SMGI Sales and Marketing Group Inc. SMGI A huge rip off. They hire you as a contractor and treat you like a employee. I worked 12hr a day 5 days a week plus was told we had to be available on weekends WITHOUT overtime. Fort Washington , Pennsylvania
I worked here for 21 months. I recently got my Real Estate license and learned what I was doing for nearly 2 yrs was pretty much illegal. They had us writing Consumer s SS & Credit Card numbers down on a sheet of paper instead of logging it in the CPU. This is totally against their clients rules. I left 2 weeks ago and was shorted a weeks pay plus my hold money. I have reached out to the owner over 10 times and never received any feedback. I am owed a total of 1458. We were constantly being tracked on a cell phone to see every move. If you stopped to go to the bathroom or failed to email you will be going off radar you will be docked a whole days pay. Remember you are considered a Independent Contractor.
This report was posted on Ripoff Report on 08/22/2012 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/SMGI-Sales-and-Marketing-Group-Inc/Fort-Washington-Pennsylvania-/SMGI-Sales-and-Marketing-Group-Inc-SMGI-A-huge-rip-off-They-hire-you-as-a-contractor-and-931096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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