The Company exemplifies corporate integrity in it's business practices. As with most successful companies, the Company has its share of disgruntled, contentious, jealous and malicious individuals who have attempted to sabotage the success of the Company. the Company's customer service department operates 7/24 and their mandate is to respond to every customer inquiry within six hours! That is an amazing feat, for a company that has tens of millions of registered members in 180+ countries. The Company gives its members a clear and easy-to-read pricing guide (in local currency) during registration and also through its web site, to avoid any pricing confusion. EDitor's Comment: Investigation is complete: We note that with over 35 million registered members, there are only a mere 15 Rip-off Reports filed on the Company, which is an outstanding record. We commend the Company for asking us to look into these Reports with a sincere effort by the Company to satisfy any customer that might have fallen through the cracks. Not too sure what the problem could be with a money back guarantee?! With 35 million customers, and hundreds of customer service people working at the Company, we would think they would have a lot more complaints, but they don't. We all know how customer service people can be, remember they are human too :-) .
Investigation shows many of the comments made about the Company are ludicrous and were more than likely posted by competitors and should not be taken seriously. ALL BUSINESSES WILL GET COMPLAINTS, BUT HOW THOSE BUSINESSES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESS FROM BAD BUSINESS. As a matter of policy, when Rip-off Report is retained by a business to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual... there are no guarantees as to the final outcome. Our final investigation shows that the company has demonstrated excellent customer satisfaction and has reasonably addressed all outstanding complaints. Anyone may contact me EDitor@ripoffreport.com with any questions or information. ..Also, the company has set up a special email address for those who may have a special refund request (although the regular refund procedures seem to be exemplary). The address is: firstname.lastname@example.org CLICK HERE to read more about the company "Setting the record straight"
NOW TO THE ORIGIONAL REPORT THAT WAS FILED
===================== THE AUTHOR OF THE REPORT BELOW HAS NOT RESPONDED TO OUR MANY REQUESTS FOR VARIFICATION AND ANY EVIDENCE THEY CAN PROVIDE..
The Company is mobile data servies company and is the most interesting example of a criminal business model I have ever seen and most likeley ever will see on a first-hand basis (I hope).
I am openly welcoming posts of other victims to add to my dirty laundry list of the criminal activities and cult-like environment in which this 'business' operates. Having worked for this company as a 'consultant' for a good length of time, I know everything I need to know to determine that this business feeds off employees, customers, creditors, frivilous law suits, fraudulent billings, theft and a multitude of falsehoods about the company that are used to bolster its credibility when, in reality, most 'achievements' are huge embellishments or outright lies.
Number one - I've never seen a company that focuses more on recruitment than on the business model. In fact, I'd say that recruitment IS the business model. Let me explain:
the Company is run by a man named Michael Pousti ("MP") who portrays himself to be a business genius or some kind of 'child prodigy' who claims to have read Bill Gate's books by the time he was twelve (funny thing is that Bill Gates didn't write anything that early on). Everyone in the Company who 'drank the kool-aid' rallies around this guy and believes he will be the next technology billionaire and make them all big business leaders and millionaires themsleves. Although no one gets paid and opts to work for worthless stock options (said to be worth millions by year's end - every year since 2001) they are considered 'consultants' and cut a check for anything from $100 to $1000 a month not from the Company but from another company called ActiveSMS. This money is supposedly what's left after paying the Company bills and split evenly among all employees. The reality is that the Company requires every 'consultant' to be at the the Company business office at 8:00am every morning for the face-time required by MP to show his greatness and attempt to brainwash his followers. There is a holiday schedule, people work more hours than a regular job and weekends are just another work day. The Company is ripping off tax-payers by not paying their fair share and ripping off employees who are not contributing to their unemployment insurance. It doesn't matter if your salary is $45K, you will get about $10K a year with no taxes paid. This is fraud if I'm not mistaken.
Number two - the Company suposedly has 10 million users. A very good engineer who worked directly with the data reported to me that there are less than 500K active users. The bulk of the data is duplicate users, same users with multiple accounts and bogus data. The Company makes the most noise about the user base. Yet the income doesn't reflect what 10 million users buying mobile text messages would be. Not by a long shot. Michael Pousti claims to be a Computer Scientist, yet dropped out of college (http://www.dailyaztec.com/Archive/Spring-1999/05-06/City/story03.html) apparently to pursue a career in ripping off other college students using mail fraud (http://www.usps.com/judicial/1990deci/err-1.htm). If this guy isn't a sociopath, I don't know who is. So many falshoods are tossed around at the company, it's amazing more people don't questions what the hell is really going on there.
Number three - the Company ripps off users who opt into 'clubs' (interest groups who correspond by SMS text messaging) by sending bogus text messages to thousands of users 24 hours a day, seven days a week. Users are billed by their carriers for the usage of the Company services. the Company also has an interesting habit of making canstant database updates that, quite coincidentally, always seem to cause users to get billed multiple times. At least one the Company customer service rep has informed me that customers have never actually been reimbursed by the Company except under very rare circumstances (good enough threat from customer).
Number four - People are being hurt. Employees are losing friends, family and property by blindly falling for the con of Michael Pousti and his two main co-conspirators, Brandie Williams and Greg Wilfahrt. They mostly recruit young ambitious and slightly gullable types who invest a certain amount of time and then feel obligated to see it through. This is what those of us who DO see the writing on the wall refer to as 'drinking the kool-aid'. And many can only afford to live on the kool-aid since all the money they are earning (through deceitful practices they can't seem to see or admit to) most likely goes to Michael Pousti's personal account in Switzerland or wherever he's hiding it (he has family in Switzerland and visited there recently).
Number five - the Company uses frivilous legal threats to harrass ex-employees and sites like this. I can guarantee that this site will recieve a legal doc which claims that this site reveals 'trade secrets'. What a crock. It's happened before at grumbletext.co.uk. It'll surely happen here too.
I will finish this in a follow-up. Please add your two cents for or against the Company and the crooks that run it. An in-depth example of their recent legal threat tactics will be posted here soon.